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Uber Eats vs SPAR2U: The Ordering Experience

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SPAR2U and Uber Eats delivery

We placed two identical orders one minute apart through the SPAR2U app and Uber Eats app to compare the purchase experiences. Using the same SPAR store (SUPERSPAR Sunninghill), basket and delivery location, we compared everything from the final price to live updates, fulfilment and delivery times to see how each platform performed.

App Testing: The Order and Price

To keep the test as fair as possible, we made sure that none of the ordered items were on special – in order to keep the comparison in price as close as possible.

The basket contained a mix of everyday household and baking essentials:

ItemsSPAR2UUber EatsSubstitutes
Brown BreadR16.59R23.00 
Butter 500gR99.99 Butter 250g: R144.40
Peppermint CrispR61.99R68.00 
Heavy CreamR59.99R68.99 
Tennis Biscuits x2R59.98R69.00 
CaramelR46.99 Condensed milk: R49.80
Dish Washing Liquid 750mlR39.99 Dish washing liquid refill 750ml: R37.00
Dog TreatsR29.99R34.50 
Total:R415.51R494.69 
Service Fee R15.90 
Driver TipR10.00R10.00 
Delivery FeeR37.00R25.00 
Total Purchase Order:R462.51545.59 

Final Price: Uber Eats vs SPAR2U

The SPAR2U order came to R462.51 and the Uber Eats order cost R545.59. This left us with a difference of R83.08, making the Uber Eats order 18% more expensive than the SPAR2U order.

Real-Time Updates and Communication

After placing both orders, the apps provided live updates throughout the shopping and delivery process; from when the shopping started through to the final delivery time and driver tracking.

SPAR2U sent shopping updates and updated invoices showing the items being picked, packed, and eventually dispatched via email. On the other hand, Uber Eats sent push notifications to keep us updated on the progress of the order.

Both apps kept us in the loop throughout the shopping experience.

Delivery Times

With both orders placed, we began tracking the progress of the deliveries.

The following times were recorded:

StageSPAR2UUber Eats
Order time09:3009:31
Time the shopper started10:0609:33
Time the shop was completed10:1309:45
Time order was dispatched10:3009:54
Delivery time10:5010:07

Both orders were placed practically at the same time, just one minute apart, but Uber Eats started shopping way faster – their shopper started picking items just two minutes after the 09:31 order went through. SPAR2U took 36 minutes just to get started at 10:06.

Interestingly, SPAR2U was actually faster once they were in the aisles, taking only seven minutes to finish shopping compared to Uber’s 12 minutes.

The real gap opened up during dispatch and delivery, though. Uber Eats had the items out the door nine minutes after picking (09:54) and delivered them in 13 minutes flat at 10:07. SPAR2U sat waiting 17 minutes for dispatch, followed by a 20-minute drive.

All in all, Uber Eats crushed it: total time was 36 minutes end-to-end, while SPAR2U took 80 minutes. Uber beat SPAR2U to the doorstep by 44 minutes.

Final Time Comparison: SPAR2U vs Uber Eats

Overall, Uber Eats completed the order-to-door process in 55% less time than SPAR2U.

Order Fulfilment

When both deliveries arrived, we unpacked everything and compared the orders with our shopping list. The SPAR2U order was completed to a T, with all eight items delivered as ordered.

The Uber Eats order was a little different. We specifically ordered the same 500g butter from both apps, yet the Uber Eats order arrived with a 250g pack from a different brand instead and was more expensive. The same happened with the 750ml dishwashing liquid, which was suitably substituted with a 750ml refill bag.

Finally, the caramel, which wasn’t available on the Uber Eats app, was replaced with condensed milk.

SPAR2U order on a table with the groceries lying face down displaying the variety of good ordered.

SPAR2U Order

Uber Eats order on a table with the groceries lying face down displaying the variety of good ordered.

Uber Eats Order

Usually, the Uber Eats shopper is meant to contact you before making a substitution or replacement, but for this order they did not do so. So we only saw the replacements when the order arrived.

Our Final Take

Now that the groceries have been unpacked, here’s what we took away.

1. Shopping Time

The first big difference was how long it took for each order to get moving. The Uber Eats shopper started picking the order just two minutes after it was placed while the SPAR2U shopper only started 36 minutes later.

Interestingly, once shopping began, SPAR2U had the edge. The shopper completed the SPAR2U order in 7 minutes, compared with 12 minutes for Uber Eats.

2. Order Completion Time

The biggest difference came down to the overall delivery time. The Uber Eats order arrived 36 minutes after it was placed, while the SPAR2U order took 80 minutes to reach the door, but was still delivered within the allocated time 10–11 a.m. time slot.

The Uber Eats order arrived 44 minutes before the SPAR2U order.

3. Speed Isn’t Everything

Getting your groceries to the door quickly is great, but it’s not the only thing that matters. Price, product availability, substitutions, and updates from the app and shopper all play a massive role in the overall experience.

The Verdict Is In: Which Ordering Experience is Better?

After testing both ordering experiences, the choice of which delivery app to use for your next order ultimately comes down to your personal preference.

If speed is your priority, Uber Eats takes the cake for a quick and convenient shopping and delivery experience.

Or, if you are a bit more savvy about specials, price, promotions and combo deals, SPAR2U is your go-to platform.

What the test did show us is that the ordering experience is about much more than getting groceries to your door. From finding products and spotting promotions to watching an order move from confirmed to shopping to dispatched and finally delivered, every step contributes to the experience.

SPAR2U delivery bag delivered to your front door: bag lying in front of a wooden door.

Logistics

Preparing South Africa’s Logistics Industry for 2030, Focused on Compliance, People, and Sustainability.

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Man using a tablet with a futuristic view of the logistics world as a freight ship, plane and trucks travel in the background.

By Harry Dimo, HR Director, BIL & Lawrence Aldworth, National Compliance and Risk Manager, BIL

Ask most logistics leaders what sustainability means, and the conversation quickly turns to emissions, electric vehicles and carbon reporting. While those issues matter, they’ve also created one of the industry’s biggest blind spots. Sustainability has become an environmental conversation when it should be a business one.

The logistics businesses that will thrive beyond 2030 will not simply be those with the lowest carbon footprint. They will be the organisations that embed sustainability into every aspect of their operations, from developing their people and embracing innovation to strengthening governance, ensuring compliance and building resilience.

For Harry Dimo, HR Director at Bidvest International Logistics, that journey starts with people: “We’re assessing the competencies required now and in the future so we can begin upskilling employees for where the business is going, not just where it is today.”

As automation, digitalisation and artificial intelligence continue to reshape supply chains, organisations must prepare employees to work alongside these technologies rather than be displaced by them. Future-ready businesses are identifying tomorrow’s skills today, investing in continuous learning and equipping people to adapt as customer expectations and business needs evolve. Investing in future capability is every bit as important as investing in greener technology.

“When people hear sustainability, they immediately think environmental. But sustainability is much broader than that. It’s about environmental, social and governance principles working together to create a business that is built to last,” says Lawrence Aldworth, National Compliance and Risk Manager at Bidvest International Logistics.

That broader definition is becoming increasingly important as customers raise their expectations. Organisations are no longer evaluated solely on price, service and operational capability. Increasingly, customers are assessing the environmental, social, and governance (ESG) maturity of companies, making responsible business practices a key competitive differentiator. Businesses that fail to evolve risk being excluded from future opportunities rather than simply falling behind competitors.

Sustainability is therefore not another initiative sitting alongside the business. It is the framework through which the business operates. Environmental responsibility protects natural resources. Good governance builds trust, accountability and resilience, while investment in people ensures organisations can respond to changing technologies, customer expectations and market demands.

Innovation and compliance are equally important. By empowering employees to contribute ideas and embrace technology, organisations create a culture of continuous improvement that strengthens operational performance, enhances customer outcomes and increases employee engagement.

As Harry explains: “Leadership can define the vision for the future, but it is our people who bring that vision to life every day. Preparing them for what comes next is one of the most important investments we can make.”

Compliance should also be viewed through a different lens. Too often perceived as a cost of doing business, effective governance creates measurable value by reducing operational risk, protecting customers’ products and strengthening confidence among organisations that increasingly expect responsible business practices from their logistics partners.

Lawrence adds: “Good compliance management reduces risk, which ultimately reduces cost. It also creates value for customers by protecting their products while they’re in our care.”

The organisations best positioned for the future are those that combine resilience with adaptability. They invest in capable people, encourage innovation, strengthen governance and continuously evolve to meet changing customer needs.

Sustainability is not just about protecting the planet’s future. It is about building organisations that are equipped to protect their people’s future, earn their customers’ trust, and adapt with confidence to whatever comes next. Businesses that embrace this broader definition of sustainability will not only remain relevant but also help shape the future of logistics.

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Logistics

From South African Orchard to Chinese Market: The Supply Chain Behind the Cherry Export

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Close up shot of a person hand picking cherries into a basket.

South African cherry growers can now sell into China for the first time, opening a major new market for the country’s growing cherry industry.

Agriculture Minister Willie Aucamp signed the market-access protocol with China’s General Administration of Customs in Beijing on 8 September. China imported about 586,900 tonnes of cherries worth US$3.3 billion in 2025, making it the world’s largest cherry importer.

For South Africa’s supply-chain industry, however, the interesting part starts after the agreement is signed.

Getting cherries from an orchard to a Chinese buyer requires a coordinated journey involving harvesting, packing, temperature-controlled logistics, road freight, export procedures, international shipping and distribution.

For a perishable product, every stage matters.

From Orchard to Packhouse

The export journey starts with producing fruit that meets the requirements of the destination market.

The new market-access protocol establishes the framework for South African cherries to enter China and forms part of the sanitary and phytosanitary arrangements governing agricultural trade between the two countries.

Once harvested, cherries need to move quickly through packing and preparation. The fruit then enters a temperature-controlled supply chain designed to maintain its condition while it travels towards the export gateway.

This makes logistics more than a transport function. Delays at the farm, packhouse, storage facility or during transport can reduce the time available for the rest of the journey.

The Journey to the Export Gateway

Where the cherries are grown will influence how they reach international markets.

South Africa’s cherry industry has expanded significantly in recent years, with planted area increasing from 185 hectares in 2012 to 819 hectares in 2024, according to industry body Hortgro.

As production grows, so does the logistics network needed to support it.

More fruit means more movement between farms and packhouses, greater demand for cold storage and additional transport capacity to connect production areas with export gateways.

The opening of China could therefore create opportunities beyond the growers themselves.

Then Comes the Export Process

Physical movement is only part of getting the cherries into China.

South African exporters also need to meet customs and origin requirements.

South Africa’s temporary zero-tariff arrangement with China came into effect on 1 May 2026. Qualifying exports can receive zero-tariff treatment if they meet the applicable rules of origin, although some tariff lines are subject to quotas.

SARS issues the Rules of Origin certificates required for qualifying exports. Exporters must also maintain the required documentation and comply with the scheme’s conditions to receive the tariff benefit.

For the supply chain, this means a shipment can be physically ready to leave South Africa but still be unable to move as planned if the documentation and customs requirements are not in order.

China is Only Another Link in the Chain

Once the cherries arrive in China, the journey is not over.

The shipment still needs to clear the relevant authorities, reach importers and move through China’s distribution network before reaching its final buyer.

That makes coordination across the entire journey particularly important.

A delay in South Africa does not simply mean a later departure. It reduces the time available for every stage that follows.

A New Market, And A New Logistics Opportunity

The Department of Agriculture expects the opening of the Chinese market to stimulate further investment in cherry production and estimates that it could create about 600 new jobs.

If production expands, the supporting supply chain will need to expand with it — from packhouses and cold storage to road freight, export services and international logistics.

That is what makes the agreement significant beyond agriculture.

South Africa now has access to a major new market. The next challenge is building a supply chain capable of getting those cherries there on time, in good condition and at a competitive cost.

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Freight Forwarding

Could Wind Shields Reduce Disruption at the Port of Cape Town?

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Cape Town harbour with a docked freight ship being loaded with storage containers.

Strong winds regularly disrupt operations at the Port of Cape Town, creating delays that can extend well beyond the harbour. Transnet is now considering wind shields, combined with improved weather forecasting and predictive modelling, as part of an effort to reduce these interruptions and keep cargo moving.

The proposal comes as the port continues to look at ways of improving its ability to operate during adverse weather. The focus is not on eliminating the effect of strong winds, but on reducing the amount of time they prevent equipment from operating safely.

That matters because lost operating time at a major port can quickly become a problem for exporters, shipping companies and businesses further along the supply chain.

Why Strong Winds Disrupt Port Operations

Much of the work at a container port depends on large pieces of equipment, including ship-to-shore cranes, operating safely.

When wind speeds reach certain levels, those operations may have to be restricted or stopped. The resulting delays can affect when cargo is loaded and unloaded and, in turn, when vessels are able to leave the port.

A disruption to one operation can also affect the schedule of others.

For exporters, the consequences can be significant. Cargo may already have been transported to the port, prepared for export and scheduled for loading. When operations are interrupted, those goods can remain in the system for longer, creating uncertainty around delivery times and additional pressure on transport and storage arrangements.

The Wind Shield Proposal

Transnet is considering wind shields as one way of reducing the impact of strong winds on port operations.

The concept is relatively straightforward: strategically placed barriers could reduce wind speeds in areas where equipment is operating, potentially allowing some activities to continue safely for longer during periods of adverse weather.

The objective is not to make the port immune to wind. Instead, the proposed infrastructure is intended to reduce the frequency or duration of stoppages caused by conditions that currently prevent equipment from operating.

That could give the port more usable operating time, particularly during periods when strong winds would otherwise restrict activity.

Forecasting Matters Just as Much

The physical wind shields form only part of the proposed approach.

Transnet National Ports Authority has been working with the Council for Scientific and Industrial Research (CSIR) on a wind study and predictive modelling for the Port of Cape Town.

The work is designed to improve understanding of how wind conditions affect port operations and provide more localised information that can support operational decisions.

The Western Cape Government reported in February that the forecasting model had been tested and integrated into the port’s operational support system. The system provides localised wind forecasts and information intended to assist Port Control when making decisions about operations.

The practical benefit is better preparation.

Accurate forecasting can give port operators more warning of potentially disruptive conditions, allowing them to adjust operations and plan around periods of severe wind rather than reacting once a disruption has already occurred.

Why Exporters Feel the Impact

The effects of a port disruption are not confined to the port.

Take an agricultural exporter. Produce may have been harvested, packed, transported to Cape Town and prepared for loading onto a vessel bound for an overseas market. If strong winds interrupt operations, the shipment can be delayed even though every previous stage of the journey has been completed.

That delay can affect schedules, transport planning, storage and the timing of when goods reach their destination.

The Western Cape Government has highlighted fruit exports in particular when discussing the need to reduce weather-related disruption at the port.

For products where timing and condition are critical, improving the consistency of port operations can have a direct commercial benefit.

More Than an Infrastructure Problem

Wind is only one of the factors affecting port performance, which is why the proposed response goes beyond the construction of physical barriers.

The broader work includes forecasting, operational procedures and planning for periods when weather prevents normal activity.

That combination is important. Better infrastructure can reduce the impact of strong winds, but better information can help operators decide how to use the available operating time and prepare for disruption when it cannot be avoided.

The Western Cape Government’s stakeholder work has also identified the need for clearer procedures around stopping and restarting operations and for alternative measures during extended weather disruptions.

A Practical Response to a Recurring Problem

The proposed wind shields are a targeted response to a problem that repeatedly affects the Port of Cape Town.

Rather than treating every weather-related stoppage as unavoidable, the approach is to reduce the effect of strong winds where possible and improve the information available to the people running the port.

For exporters and other businesses that depend on the port, the outcome is ultimately straightforward: fewer disruptions, greater certainty and a more predictable route for getting goods to market.

That is the real value of the proposal. Not simply keeping cranes operating for longer, but reducing the number of times a weather event at the harbour becomes a problem for businesses hundreds or thousands of kilometres away.

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