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Uber Eats vs SPAR2U: The Ordering Experience

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SPAR2U and Uber Eats delivery

We placed two identical orders one minute apart through the SPAR2U app and Uber Eats app to compare the purchase experiences. Using the same SPAR store (SUPERSPAR Sunninghill), basket and delivery location, we compared everything from the final price to live updates, fulfilment and delivery times to see how each platform performed.

App Testing: The Order and Price

To keep the test as fair as possible, we made sure that none of the ordered items were on special – in order to keep the comparison in price as close as possible.

The basket contained a mix of everyday household and baking essentials:

ItemsSPAR2UUber EatsSubstitutes
Brown BreadR16.59R23.00 
Butter 500gR99.99 Butter 250g: R144.40
Peppermint CrispR61.99R68.00 
Heavy CreamR59.99R68.99 
Tennis Biscuits x2R59.98R69.00 
CaramelR46.99 Condensed milk: R49.80
Dish Washing Liquid 750mlR39.99 Dish washing liquid refill 750ml: R37.00
Dog TreatsR29.99R34.50 
Total:R415.51R494.69 
Service Fee R15.90 
Driver TipR10.00R10.00 
Delivery FeeR37.00R25.00 
Total Purchase Order:R462.51545.59 

Final Price: Uber Eats vs SPAR2U

The SPAR2U order came to R462.51 and the Uber Eats order cost R545.59. This left us with a difference of R83.08, making the Uber Eats order 18% more expensive than the SPAR2U order.

Real-Time Updates and Communication

After placing both orders, the apps provided live updates throughout the shopping and delivery process; from when the shopping started through to the final delivery time and driver tracking.

SPAR2U sent shopping updates and updated invoices showing the items being picked, packed, and eventually dispatched via email. On the other hand, Uber Eats sent push notifications to keep us updated on the progress of the order.

Both apps kept us in the loop throughout the shopping experience.

Delivery Times

With both orders placed, we began tracking the progress of the deliveries.

The following times were recorded:

StageSPAR2UUber Eats
Order time09:3009:31
Time the shopper started10:0609:33
Time the shop was completed10:1309:45
Time order was dispatched10:3009:54
Delivery time10:5010:07

Both orders were placed practically at the same time, just one minute apart, but Uber Eats started shopping way faster – their shopper started picking items just two minutes after the 09:31 order went through. SPAR2U took 36 minutes just to get started at 10:06.

Interestingly, SPAR2U was actually faster once they were in the aisles, taking only seven minutes to finish shopping compared to Uber’s 12 minutes.

The real gap opened up during dispatch and delivery, though. Uber Eats had the items out the door nine minutes after picking (09:54) and delivered them in 13 minutes flat at 10:07. SPAR2U sat waiting 17 minutes for dispatch, followed by a 20-minute drive.

All in all, Uber Eats crushed it: total time was 36 minutes end-to-end, while SPAR2U took 80 minutes. Uber beat SPAR2U to the doorstep by 44 minutes.

Final Time Comparison: SPAR2U vs Uber Eats

Overall, Uber Eats completed the order-to-door process in 55% less time than SPAR2U.

Order Fulfilment

When both deliveries arrived, we unpacked everything and compared the orders with our shopping list. The SPAR2U order was completed to a T, with all eight items delivered as ordered.

The Uber Eats order was a little different. We specifically ordered the same 500g butter from both apps, yet the Uber Eats order arrived with a 250g pack from a different brand instead and was more expensive. The same happened with the 750ml dishwashing liquid, which was suitably substituted with a 750ml refill bag.

Finally, the caramel, which wasn’t available on the Uber Eats app, was replaced with condensed milk.

SPAR2U order on a table with the groceries lying face down displaying the variety of good ordered.

SPAR2U Order

Uber Eats order on a table with the groceries lying face down displaying the variety of good ordered.

Uber Eats Order

Usually, the Uber Eats shopper is meant to contact you before making a substitution or replacement, but for this order they did not do so. So we only saw the replacements when the order arrived.

Our Final Take

Now that the groceries have been unpacked, here’s what we took away.

1. Shopping Time

The first big difference was how long it took for each order to get moving. The Uber Eats shopper started picking the order just two minutes after it was placed while the SPAR2U shopper only started 36 minutes later.

Interestingly, once shopping began, SPAR2U had the edge. The shopper completed the SPAR2U order in 7 minutes, compared with 12 minutes for Uber Eats.

2. Order Completion Time

The biggest difference came down to the overall delivery time. The Uber Eats order arrived 36 minutes after it was placed, while the SPAR2U order took 80 minutes to reach the door, but was still delivered within the allocated time 10–11 a.m. time slot.

The Uber Eats order arrived 44 minutes before the SPAR2U order.

3. Speed Isn’t Everything

Getting your groceries to the door quickly is great, but it’s not the only thing that matters. Price, product availability, substitutions, and updates from the app and shopper all play a massive role in the overall experience.

The Verdict Is In: Which Ordering Experience is Better?

After testing both ordering experiences, the choice of which delivery app to use for your next order ultimately comes down to your personal preference.

If speed is your priority, Uber Eats takes the cake for a quick and convenient shopping and delivery experience.

Or, if you are a bit more savvy about specials, price, promotions and combo deals, SPAR2U is your go-to platform.

What the test did show us is that the ordering experience is about much more than getting groceries to your door. From finding products and spotting promotions to watching an order move from confirmed to shopping to dispatched and finally delivered, every step contributes to the experience.

SPAR2U delivery bag delivered to your front door: bag lying in front of a wooden door.

Logistics

Runway to Railway Puts Innovation and African Identity at the Heart of Infrastructure

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Runway to Railway panel discussion.

Smarter infrastructure, better connected transport systems and airport experiences that reflect African creativity were at the centre of Runway to Railway: Project Maverick, held at the Vineyard Hotel in Cape Town on 22 October 2026. The gathering brought aviation, technology and creative perspectives into a discussion about how innovation can improve infrastructure and the experience of the people who use it.

Held under the theme Simply Connect Africa, the event forms part of the Runway to Railway vision conceived by Anna K Hecart, founder and director of Connected Group. The platform brings different sectors together to explore connections between infrastructure, business and opportunity across the continent.

Panel discussion, from right to feft at Project Maverick: Dirk Ackerman, moderator; Nicholas Ferguson, Executive Managing Director, RSA Aero; Hasnain Motlekar, Acting Chief Executive Officer, BCX; and York Ning, Director, ICT Marketing & Solution Sales Department, Huawei South Africa.

Raising the Bar for African Infrastructure. Panel participants: Dirk Ackerman, moderator; Nicholas Ferguson, Executive Managing Director, RSA Aero; Hasnain Motlekar, Acting Chief Executive Officer, BCX; and York Ning, Director, ICT Marketing & Solution Sales Department, Huawei South Africa.

“Runway to Railway began with a belief that Africa’s progress depends on the connections we make between people, industries and ideas,” said Hecart. “We are pleased to announce the Runway to Railway Expo for November 2027. Our ambition is to bring the people shaping transport, infrastructure and technology together with investors and creative businesses to explore practical solutions and build partnerships that move Africa forward.”

The Expo is being developed as a meeting place for aviation, rail, logistics, infrastructure, technology, tourism and design professionals, alongside investors and public-sector stakeholders. Partners can expect opportunities to showcase their capabilities and connect with potential collaborators. Attendees can look forward to discovering innovations, exchanging ideas and exploring how better connected infrastructure can support African business and communities.

Anna K Hecart, Founder and Director of Connected Group and visionary behind Runway to Railway, addresses the attendees at Runway to Rail.

Anna K Hecart, Founder and Director of Connected Group and visionary behind Runway to Railway, addresses the gathering.

The infrastructure conversation brought the airport development perspective together with the technology expertise of BCX and Huawei. It considered how closer collaboration can support better passenger experiences, reliable operations and the practical delivery of connected infrastructure.

“The decisions that shape a passenger’s journey are made across many different organisations,” said Ackerman. “Bringing developers, operators and technology partners together early helps us see how those decisions fit together and where collaboration can make infrastructure work better.”

“An airport is part of a much wider economic network,” said Ferguson. “Its development needs to consider how people arrive, how businesses connect and how the surrounding region benefits. Innovation should support that wider purpose while making the everyday experience more efficient and welcoming.”

“The value of connected infrastructure lies in what it enables people and businesses to do,” said Motlekar. “Reliable networks, secure systems and useful information need to work together. Planning these capabilities from the outset helps organisations improve services and respond as demand changes.”

Gavin Rajah delivered the closing remarks, extending the conversation to the quality and character of retail experiences at African airports. He highlighted the opportunity to bring greater creativity and a stronger expression of African identity into spaces that shape travellers’ first and last impressions of a destination.

“An African airport should give travellers a real sense of place,” said Rajah. “Our retail spaces can do far more to showcase the continent’s design, fashion, food and craft. We have the talent and the stories. The opportunity is to present them with imagination and the quality they deserve, while creating space for African creative businesses to grow.”

Gavin Rajah, closing speaker, at the Runway to Railway conference, addresses creativity and African identity in the airport experience.

Gavin Rajah, closing speaker, addresses creativity and African identity in the airport experience.

Event photographs

Panel discussion on the the Raising the Bar for African Infrastructure panel at Runway to Railway: Project Maverick.

The Raising the Bar for African Infrastructure panel at Runway to Railway: Project Maverick.

Panelists discuss the Bar for African Infrastructure panel at the Runway to Railway conference.

An exchange during the infrastructure panel discussion.

A panellist contributes discussing Project Maverick at the Runway to Railway conference.

A panellist contributes to the infrastructure discussion.

Presentation at the Runway to Railway conference.

An on-stage presentation during Runway to Railway: Project Maverick.

Guests exchange ideas during the luncheon at the Runway to Railway conference at the Vineyard Hotel.

Guests exchange ideas during the luncheon at the Vineyard Hotel.

Guests following the conference programme at Runway to Railway: Project Maverick.

Guests follow the programme at Runway to Railway: Project Maverick.

Guests enjoying a lunch at the Runway to Railway conference.

Guests seated during the event programme.

Guest listening to a presentation during lunch.

A guest listens during the luncheon.

Guests networking at the Runway to Railway conference.

Guests in conversation during the event.

Guests enjoying the opportunity to network at the Runway

Networking at Runway to Railway: Project Maverick.

Attendees at the Runway to Railway conference standing

Guests gather for a photograph at the Vineyard Hotel.

Guests attending the Runway to Railway conference, while networking outside.

Guests connect outside the event venue.

Attendees at the Runway to Railway conference networking inside the Vineyard Hotel.

Conversations continue between programme sessions.

Focused shot of a man and woman networking at the Runway to Railway conference.

A conversation during the event reception.

Two women networking in a lounge area at the Runway to Railway conference.

A conversation at Runway to Railway: Project Maverick.

*All photographs featured in this article were captured by: Elvis Nyelenzi

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Logistics

SAFLA Launches Gauteng Region With Eric Pillay Appointed As Chairperson

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Group photo of: Arend du Preez: Vice Chair of SAFLA, Gavin Kelly: CEO of the Road Freight Association, Jonathan McDonald: Vice Chair of SAFLA’s and Freek van Rooyen - Partner: Shipping & Logistics at Shepstone & Wylie.

The South African Freight and Logistics Association (SAFLA) has launched its Gauteng region, appointing Eric Pillay as regional chairperson and placing stakeholder engagement, border delays and port bottlenecks at the centre of its agenda.

Pillay, owner of Pro-Active Shipping & Freight Solutions, will lead the region’s efforts to strengthen industry representation and improve engagement with the organisations that influence cargo movement. “We work closely with SAFLA nationally to ensure that our issues are addressed,” Pillay stated, outlining how the Gauteng chapter will connect regional concerns with SAFLA’s countrywide advocacy and engagement.

The official launch breakfast at the Johannesburg Country Club in Woodmead, brought together freight and logistics colleagues and key stakeholders to mark the establishment of a regional platform supported by SAFLA’s national structures.

A Collective Voice for Gauteng

Pillay said the chapter responds to clearing and forwarding companies’ need for a collective voice in their dealings with organisations such as the Border Management Authority and other state-owned enterprises and shipping lines. Its first-year priorities centre on improving stakeholder relationships to boost trade and support regional growth, with border and port delays receiving immediate attention.

Pillay’s longer-term vision focuses on stronger partnerships and efficient cargo movement across Gauteng’s supply chains. “Transport is key to keeping the economy going and I would like to see increased cargo volumes moving efficiently, freely and safely.”

SAFLA Gauteng welcomes companies operating in clearing, forwarding and transport in Gauteng. Smaller and emerging operators can use its platform to raise concerns and access support in navigating industry challenges.

Regional Action Supporting National Reform

SAFLA chair Arend du Preez highlighted the association’s commitment to strengthening regional representation within a unified national framework. “By strengthening our regional representation, we ensure that local concerns are heard, local expertise is utilised, and local solutions can be developed while still benefiting from national support and coordination,” du Preez explained.

He emphasised constructive engagement between industry participants to identify the causes of disruption and resolve operational pressure points. “At the end of the day, our objective remains simple,” he said. “Cargo must move.”

Economic Regulation, Fair Access and Transparent Pricing Highlighted

Guest speaker Ian Bird, Transport & Logistics Focal Area Lead at Business for South Africa, addressed the business-government partnership and progress on logistics reforms, placing the regional launch within the broader effort to improve South Africa’s freight system.

Bird’s presentation highlighted the importance of effective economic regulation, fair access and transparent pricing in encouraging investment. “Effective regulation builds confidence and unlocks investment,” Bird highlighted in his presentation.

Ian Bird: Transport & Logistics Focal Area Lead – Business for South Africa – presenting at an event.

Ian Bird: Transport & Logistics Focal Area Lead – Business for South Africa

He also stressed that to deliver the freight volumes so urgently needed by the economy will require both improving the rail network for Transnet and private Train Operating Companies, as well as implementing a comprehensive program of structural reform.  The growth in rail volumes will be driven by general freight, which by it’s very nature requires more complex supply chains being developed, operated and managed.

For SAFLA Gauteng, these national priorities reinforce the value of sustained regional engagement with supply chain stakeholders and coordinated escalation of members’ concerns.

SAFLA’s Gauteng chapter aims to help remove bottlenecks, reduce the costs associated with delayed cargo and support trade competitiveness through practical collaboration. Members can also raise local operational issues through SAFLA’s national structures.

Commenting on the launch, Road Freight Association (RFA) CEO Gavin Kelly said the RFA’s MoU with SAFLA means a “stronger, more coordinated industry voice,” while Warwick Lord, chairperson of the Multimodal Inland Port Association (MIPA), added that MIPA “looks forward to working with the association for the benefit of its members and the industry.” Paul Matthew, CEO of the African Meat Importers and Exporters Association added: “Importers and exporters depend on efficient, well-represented freight forwarders. We are proud to partner with SAFLA”.

Headshot of Warwick Lord: Chairperson – Multimodal Inland Port Association (MIPA)

Warwick Lord: Chairperson – Multimodal Inland Port Association (MIPA)

“It means a great deal to me to be part of SAFLA,” continued Pillay. “The industry has been longing for a voice to air their issues and now we have it.”

Portrait of Eric Pillay: Owner - Pro-Active Shipping & Freight Solutions

Eric Pillay: Owner – Pro-Active Shipping & Freight Solutions

Portrait of Paul Matthew: CEO – African Meat Importers and Exporters Association

Paul Matthew: CEO – African Meat Importers and Exporters Association

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Logistics

Behind Every Life-Saving Treatment is a Reliable Logistics Network

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Focused shot of a surgeon in scrubs walking away in scrubs carrying a cooler with life-saving treatment.

A surgical procedure was scheduled for the following morning when healthcare company Cardaxes urgently needed to move a critical vascular shipment into Namibia. A public holiday and customs-related delays left little room for error.

FedEx teams assessed the options, coordinated an air solution and stayed in close contact with the customer. The shipment arrived in time for the procedure.

Healthcare logistics requires more than moving products from one location to another. It calls for careful coordination, specialised handling and the ability to respond when conditions change. For time-critical shipments, every part of the journey matters.

Meeting Time-Critical Healthcare Needs

In healthcare, delivery timelines can be tied directly to procedures and treatment plans. A delayed medicine shipment or medical device can disrupt care and have consequences beyond the supply chain.

“Healthcare logistics operates on a different level of urgency,” says Nelson Teixeira, Managing Director of Operations for Sub-Saharan Africa at FedEx. “You’re not just moving packages; you’re supporting patient outcomes. Every shipment matters.”

The Cardaxes shipment highlights the role of operational expertise in managing unexpected challenges. Assessing route options, working through customs-related delays and coordinating the movement helped get the shipment to its destination in time.

Protecting Product Integrity

For vaccines, biologics, clinical samples and other temperature-sensitive products, maintaining the required temperature throughout transit is critical. Speed alone is not enough if product integrity is compromised.

FedEx offers temperature-controlled packaging designed to maintain temperatures of 2°C to 8°C for either 48 or 96 hours, depending on the option selected. Actual performance can vary with external temperatures, making it important to match packaging to the shipment and expected conditions.

A second shipment over the same weekend involved life-saving stem cells for a patient with blood cancer. FedEx Special Services helped coordinate the movement and provided updates throughout the journey.

Both cases highlight the importance of matching operational planning and shipment handling to the requirements of each healthcare shipment.

Using Visibility to Support Timely Decisions

Healthcare customers need information that helps them monitor critical shipments, identify potential risks and determine when intervention may be needed.

FedEx Surround combines near-real-time monitoring and predictive analytics to help teams identify potential disruptions and prioritise intervention. Sense Aware provides shipment information, including real-time location and temperature data, with alerts for selected conditions.

These capabilities support teams in assessing changing conditions and determining the appropriate response. This is particularly relevant across Sub-Saharan Africa, where customs processes, transport infrastructure and regulatory requirements can vary across markets.

The World Bank has highlighted the importance of improving connectivity and reducing barriers to trade across African markets. For healthcare businesses, effective cross-border logistics is an important consideration when planning the movement of sensitive products.

Planning for Reliable Delivery

Healthcare logistics depends on network capability, specialised handling and timely operational decisions. Involving logistics teams early can help healthcare businesses account for regulatory requirements, assess route options and determine the handling and visibility needed for each shipment.

As healthcare supply chains expand across Africa, these capabilities will remain important to moving medicines, medical equipment and other sensitive products across borders. 

Reliable healthcare logistics means delivering the right product, within the required timeframe and in the right condition.

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