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Management

The Hidden Formula Behind High-Performance Warehousing

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As SAPICS celebrates 60 years of impact in 2026 under the theme “Legacy to Leadership: 60 Years of Connection, Collaboration & Transformation,” South African supply chain executives face an urgent call to action.

With soaring road freight volumes, warehouse occupancies topping 85%, and compounding rental hikes, local leaders rushing to automate frequently fall into a costly trap. While modern warehousing technology can greatly assist in slicing operational costs and slashing inventory losses, investing heavily in off-the-shelf systems without addressing underlying operational bottlenecks often amplifies the chaos rather than solving it.

True leadership requires recognising that technology is not a standalone silver bullet; transformation happens when advanced process design meets a flexible, digitally prepared workforce.

Why More Technology Doesn’t Always Mean More Progress

When margins shrink, the instinctive corporate reflex is to slash headcount or purchase an automated tool because a competitor did. However, automating a broken process simply yields an automated mess.

“A lot of technology is available off the shelf, and it is dangerous to buy something you don’t thoroughly understand,” warns Willie du Preez, Managing Director of Programmed Process Outsourcing (PPO). “If you don’t understand where your operational bottlenecks are, you will introduce the wrong technology.“

Du Preez notes that real return on investment (ROI) stems from a deep diagnostic phase. This means utilising industrial engineering to map workflows and eradicate systemic friction before buying hardware. Without this groundwork, companies end up with fragmented patches instead of a unified ecosystem, losing critical institutional knowledge.

Furthermore, traditional data tracking compounds this vulnerability. “After-the-shift or month-end information has become obsolete,” Du Preez stresses. “We need real-time data frameworks to make decisions proactively before bottlenecks disrupt the entire chain.“

The Business Case for What Doesn’t Appear on the Balance Sheet

Optimising a warehouse requires looking far beyond obvious hardware and immediate software implementation costs. True operational leadership requires a comprehensive evaluation of regulatory complexity, strategic risk, and financial agility.

“When an organisation conducts a deep cost-benefit analysis, the ‘invisible’ levers of outsourcing become undeniable,” explains Jeandie Leone, Commercial Executive at Workforce Staffing and Outsourcing. “A strategic partner doesn’t just manage transactional headcounts; they absorb significant balance-sheet liabilities. For instance, compliant employers in South Africa must navigate complex regulatory requirements, spending 1% of payroll on Skills Development Levies and up to 6% on continuous training. In outsourcing key components of your workforce, these administrative and training burdens shift entirely to the expert partner.“

Leone emphasises that this strategy fundamentally transforms how human capital impacts corporate finances. “Labour is traditionally one of the highest flat operational expenses (OpEx) for most logistics businesses, yielding zero return on scorecards. Outsourcing allows companies to route this heavy spend through a fully compliant partner, converting a standard operating cost into powerful preferential procurement spend for their B-BBEE scorecard.“

Furthermore, Leone highlights immediate cash flow advantages. “In high-volume environments, managing internal payrolls places immense pressure on working capital. Partnering with an provider that offers standard 30-day payment terms effectively allows a business to defer massive payroll expenses for that period, interest-free. This frees up vital cash flow to reallocate into core technological infrastructure.“

The Strategic Power of Operational Convergence

Even with engineered processes and real-time dashboards, technology remains inert without the people trained to pilot it. In South Africa’s high-attrition warehousing environments, the traditional model of renting generic labour on one side and managing operations on the other is no longer viable. To maintain operational continuity and protect margins, supply chains must merge Temporary Employment Services (TES) and Business Process Outsourcing (BPO) into a singular, symbioticoperating model.

“The relationship works best when both parties are intertwined within the exact same operating solution for the client,” explains Quintus Sliep, Managing Director of Worldwide Staffing. “The TES partner delivers workforce agility by sourcing, onboarding, and scaling compliant personnel as volumes shift. Concurrently, the BPO partner injects the process structure, productivity metrics, and management control that allow that workforce to perform properly.“

When these two disciplines operate in isolation, operations fracture. Integrated, the client receives a scalable solution that maintains strict process discipline during volatile demand spikes.

Leone concurs, adding a regulatory and risk perspective: “Outsource partners bring dedicated legal and operational expertise needed to handle industrial relations, recruitment pipelines, and time and attendance. This ensures absolute continuity, leaving the client’s internal teams free to focus strictly on macro supply chain strategy.“

Bridging the Digital Skills Gap

This integrated approach is critical to addressing one of the industry’s most pressing operational challenges: preparing workers for increasingly digital environments. In modern, data-driven warehouses, traditional once-off classroom training is no longer enough. Software platforms evolve continuously, compliance requirements shift rapidly, and scanning and automation systems are updated in real time.

“We shouldn’t talk about automation or robotics purely as job threats; they support people rather than replace them completely,” says Sliep. “The bigger risk is the skills gap between where operations are going and where the workforce is today. The TES provider must prepare people for the environment, and the BPO must manage that environment so workers can use technology productively.”

Closing this gap requires ongoing collaboration between workforce enablement and operational management. Together, TES and BPO partners create continuous learning environments that equip workers to adapt alongside technology rather than be displaced by it. The result is a more resilient, digitally capable workforce able to engage confidently with evolving systems, workflows, and operational demands.

Operational resilience depends on aligning technological progress with human capability. As du Preez concludes, “Technology alone does not drive transformation; people and their knowledge do.”

Willie du Preez

Quintus Sliep

Jeandie Leone

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Management

Newlyn Advances Gqeberha Logistics Park with Second Warehouse Planned

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Focused shot of a warehouse interior with a forklift.

Newlyn Group is moving ahead with the development of its Newlyn Logistics Park in Gqeberha, with the first 10,000m² warehouse nearing completion and construction of a second facility scheduled to begin in October 2026.

Located along Cape Road (R102), around 5km from the N2 and approximately 20 minutes from the Port of Gqeberha, the development is designed to accommodate logistics, distribution and light manufacturing businesses. The wider logistics park covers approximately 150,000m², with additional warehouse phases planned as demand develops.

The first phase includes a 10,000m² warehouse, a matching 10,000m² yard and between 200m² and 300m² of office and ancillary space. Completion is expected by December 2026. The next phase will add another warehouse of the same size, supported by a dedicated yard.

Warehouse Design Focuses On Operational Efficiency

Rather than focusing solely on warehouse size, Newlyn has incorporated features intended to support the practical requirements of storage, handling and distribution operations.

The buildings have a 24m by 24m column grid to provide open operating space, alongside a clear internal height of 10.5m beneath the structural trusses. This allows for racking of approximately 9m to 10m, or around seven levels, using conventional materials-handling equipment.

The warehouse floors are designed to support distributed loads of 10 to 12 tonnes, with joints positioned to account for racking layouts and the loads placed on rack legs. These considerations can help reduce the need for costly modifications when tenants install their storage systems.

Outside, heavy-duty paved yards are designed to withstand truck and reach-stacker movements. The development also incorporates reinforced concrete in high-turning and high-wear areas to accommodate the demands of regular vehicle movements.

These specifications are intended to help businesses configure their facilities around their operational needs, from goods storage to loading and dispatch.

Infrastructure Designed for Long-Term Use

The development also incorporates features intended to address energy use, building maintenance and Gqeberha’s coastal conditions.

Steelwork has a 15-year anti-corrosion specification, while the roof system is designed without penetrations. The structures are also engineered to accommodate rooftop solar panels, allowing tenants to add photovoltaic capacity without requiring retrospective structural strengthening.

Translucent roof sheeting allows natural light into the warehouse during the day, while ventilation systems support fresh-air circulation and smoke extraction. LED lighting can also be paired with motion or timing sensors to limit unnecessary energy use.

Fire protection is another key consideration. The logistics park will use a shared dual-tank, dual-pump firefighting water system designed to support firefighting in two buildings simultaneously for up to two hours. Warehouse sprinkler systems, early-warning smoke detection and smoke curtains form part of the wider fire-safety provisions.

Utility infrastructure includes individual electricity and water meters, backup water storage and a borehole alongside the municipal supply. Stormwater systems have also been designed to account for the site’s floodplain conditions.

Security will combine perimeter fencing and AI-enabled camera monitoring with a central control room. Individual tenants will be able to establish additional security measures around their own operations.

Further Phases to Respond to Demand

Newlyn has approved plans for additional warehouse options of 12,000m², 7,000m² and 3,000m² as the logistics park expands. This gives the developer scope to respond to different occupier requirements rather than committing to a single warehouse size across the entire site.

According to Viresh Persad, Newlyn Group’s chief development officer, the aim is to incorporate practical operational requirements into the initial building design while retaining flexibility for different tenants.

The development adds to the warehousing infrastructure available in Gqeberha, with its location providing access to the N2 and the Port of Gqeberha. For logistics operators, the combination of transport links, yard capacity and adaptable warehouse space will be central to determining how well the facility meets their distribution and storage needs.

Source: Newlyn Group, via Catchwords Newsroom.

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Logistics

The Distribution Gap Holding Back South Africa’s Township Economy

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Landscape shot of a Capetonian township.

South Africa’s township economy is not only facing a demand problem. For many businesses, the bigger challenge may be getting the right products to the right place at a competitive price.

The 2026 Rural and Township Economy Report highlights significant procurement and distribution challenges facing businesses outside the country’s major commercial centres. According to the Department of Trade, Industry and Competition (the dtic), informal businesses face higher procurement costs and limited access to formal distribution channels, while consumers can face higher effective prices because of limited product variety and quality.

For the supply-chain industry, this points to a problem that sits further upstream than the shop itself.

If a business cannot source products reliably, competitively and in sufficient volume, its ability to compete is constrained before the customer even walks through the door.

The Cost of Getting Stock

Procurement is one of the clearest pressure points.

The Competition Commission’s Rural and Township Economy Project identifies constraints in how township and rural businesses source and sell goods, with smaller businesses facing challenges that can prevent them from scaling and integrating more fully into broader value chains.

The issue is partly one of scale.

A small retailer buying limited quantities does not necessarily have the same purchasing power as a larger chain. That can affect the prices it pays, the range of products it can stock and how frequently it can replenish inventory.

The result is a cycle where scale becomes an advantage not only for retailers, but for businesses further up the supply chain as well.

A business that pays more for stock has less room to compete on price. If it cannot reliably obtain popular products, it also risks losing customers to businesses that can.

Distribution Determines What is Available

Price is only one part of the problem.

Stock availability matters just as much.

The dtic has identified stock availability as a key challenge for township businesses, noting that consumers are less likely to return when products are out of stock. The department has also highlighted the need for better supply-chain management and point-of-sale technology to improve the customer experience.

That changes how the distribution problem should be viewed.

A product sitting in a national warehouse does not necessarily help a consumer in a township. It still needs to move through the right wholesale or distribution channel, reach the local business at the right time and be available when the customer wants it.

This final connection can be easy to overlook when supply chains are designed primarily around large formal retailers.

The Route to Market Matters Too

The challenge also works in the other direction.

Many township businesses are heavily dependent on their immediate local customer base, limiting their ability to reach larger markets.

That creates a similar problem for producers and manufacturers. A business may have a product that could sell beyond its immediate area, but reaching those customers requires access to distribution, retail and digital channels that may not be readily available.

The supply chain therefore affects both sides of the market: how businesses get products in and how they get products out.

That is particularly important if South Africa wants township enterprises to become more integrated into broader manufacturing and distribution networks rather than remaining largely localised.

Could Aggregation Help?

One potential way to address the scale problem is through greater purchasing power.

In a recent address to women entrepreneurs, Deputy Minister of Trade, Industry and Competition Zuko Godlimpi encouraged township businesses to form partnerships and cooperatives so they can buy and sell in greater volumes.

The logic is straightforward. If smaller businesses can aggregate their demand, they may be able to access some of the purchasing advantages normally associated with larger buyers.

Government has already incorporated this principle into support for township community convenience stores. The dtic’s Spaza Shop Support Fund includes support for stock procurement and delivery, while the department has said the programme is intended to strengthen links between spaza shops, local manufacturers, black industrialists and wholesalers through bulk purchasing arrangements.

But aggregation still needs infrastructure behind it.

Someone has to consolidate orders, manage inventory, arrange transport, handle storage and distribute stock. Without those capabilities, simply combining purchasing power will not solve the wider distribution problem.

Closing the Distribution Gap

South Africa has no shortage of entrepreneurial activity in its townships. The challenge is making it easier for those businesses to participate in supply chains that extend beyond their immediate surroundings.

That means looking beyond the individual retailer.

Better wholesale networks, more efficient distribution channels, technology that improves stock visibility and logistics models designed around smaller businesses could all help reduce some of the disadvantages created by limited scale.

It also means recognising that access to a product is not the same as access to a supply chain.

A township retailer may technically be able to buy a product, but if it pays more, receives inconsistent supply or has limited access to alternative suppliers, it is competing from a weaker position.

The 2026 Rural and Township Economy Report makes clear that procurement, stock availability and access to distribution remain important barriers for many smaller businesses.

Closing that gap will therefore require more than encouraging businesses to grow. It will require supply chains that allow them to buy competitively, maintain reliable stock and reach more customers.

For South Africa’s township economy, better distribution could be one of the practical ways to turn local business activity into businesses that can genuinely scale.

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Fulfilment

Peak Season Prep Starts Now: Three Priorities for Ecommerce Companies Ahead of the Annual Code Freeze

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Black Friday typography filled with the South African flag

By Melinda Ellis van Zyl,enterprise sales lead, Shiprazor

The online retailers who win Q4 are the ones who do the hard work in September. By the time November comes around, it is too late.

Most South African digital retailers lock their systems down weeks before Black Friday. A code freeze means what it says: you stop changing your site and apps so nothing breaks when traffic peaks. With the annual freeze coming up in October, now is the time to review your systems and implement fixes.

Online retail in South Africa grew 35% in 2025 to reach R130-billion, according to the 2026 World Wide Worx Online Retail in South Africa report. It is expected to grow by roughly 22.5% in 2026 to R159-billion by December, the report says.

During Black Friday 2025 online purchases by Standard Bank customers jumped 75% year on year and made up 23% of all customer spend, while Capitec clients’ online purchases surged 43%. Consumers are shopping online more; you need to ask yourself if you’re ready for them.

When you sell online without a dedicated tech or logistics team, you are competing against businesses that have both. A stress-test before the freeze helps close the customer experience gap. Here are three priorities that stand out.

1. Test the Checkout and Payment Flow Under Real Peak-Season Load, Not Average-Day Load

Your checkout is the part most likely to fall over. It may run fine on a slow Wednesday but will it hold up when a few thousand shoppers arrive at once?

Then consider that South Africa’s cart abandonment rate hit as high as 84% in 2025, much of which had nothing to do with people changing their minds. Declined card transactions alone account for roughly 52% of lost online sales, largely due to insufficient funds, expired cards, and bank-side outages that spike exactly when your volumes do.

The solution is to have a rehearsal: pretend it is Black Friday before Black Friday arrives. Place real test orders across every payment method, get several people onto the site at once, and push a batch of orders through to fulfilment. If something breaks, find it now, while you can still fix it and roll back. Once your technology freeze kicks in, it’s too late.

2. Pressure-Test the Courier Network for Redundancy, Not Just Capacity

The pressure doesn’t sit on your code alone. A single-courier setup is a single point of failure, and peak season is when it shows up. One delay, one fuel shortage, one regional gap, and every order behind it stops moving.

The obvious answer is to add couriers, but the catch is that managing them (the separate accounts, rates and tracking screens) creates its own headache when you have the least time for one.

This is where the right software earns its keep. A platform built to route parcels across several couriers carries that complexity for you, sending each order to a partner that can actually deliver it. Spreading volume across couriers from one control point keeps things moving. Set it up and test the handovers before the freeze.

3. Take the Anxiety Out of the Wait

Doubt is an understated factor that can stop a shopper. Will the package arrive as promised? What happens if it turns up damaged? These questions can fuel hesitation long before checkout. The data backs this up: two in three South African shoppers say they wish the brands they bought from kept them better informed.

Beating this doubt starts with communication. A shopper who can watch their order move, stops guessing and is less likely to message support. Automated updates by WhatsApp, SMS or email do this work for you and reassure customers who clicked ‘order’ while feeling skeptical. Pair this automation with an easy returns process and the fear of being stuck with something you don’t want fades away.

Communication and transparency give a Black Friday shopper every reason to return in December.

The Window is Closing

None of this is complicated on its own. What catches merchants out is the sequence. When the freeze happens in October, the testing, the courier audit, and the delivery fixes should all be complete. If you treat shipping as an afterthought, you’re likely to discover its weak points at the worst possible time.

Rigorously test your infrastructure, and your peak season is set to be your strongest quarter of the year. Treat logistics as one connected, end-to-end system rather than a patchwork of couriers and workarounds. This can be the difference between a business that takes the opportunity to scale and one that just survives the season.

Portrait of Melinda Ellis van Zyl

Melinda Ellis van Zyl, Enterprise sales lead, Shiprazor

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