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Click & Collect is the way for Black Friday – and the future

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Internet auction and online marketplace bidorbuy teams up with Pargo to optimise the consumer experience for November’s great sale day and beyond

Cape Town, 04 November 2021 – By all accounts, Black Friday is expected to return to near pre-pandemic levels this year.

With South Africa’s Covid-19 vaccination programme now well on track and even limited attendance at sporting events permitted, the fear that has gripped the country’s citizens since March 2020 is rapidly receding.

In this renewed spirit of hope, South Africans will be champing at the bit to cash in on Black Friday deals, particularly with Christmas just around the corner.

The boom in online retail sales, which grew by 60% on Black Friday 2020 despite the tough economic climate, is set to continue even with physical stores expected to welcome throngs of customers.

The great benefit of online shopping is convenience, yet such is the spike in orders on big shopping days that e-tailers can find themselves under huge pressure to keep up with demand.    

One of the issues they experience is that large numbers of orders can create a backlog if door deliveries are not made on time. Naturally, this will upset customers and ultimately erode trust in sellers.  

South African internet auction and online marketplace bidorbuy is determined to ensure convenient and on-time delivery on Black Friday and beyond.

For this reason it has partnered with Pargo, a smart last-mile logistics service for e-tailers, banks, telecommunications operators and others that offers what is termed Click & Collect.

Click & Collect is an alternative delivery method whereby online shopping is delivered to the customer’s choice of pickup point instead of a door delivery address. By the estimates of PricewaterhouseCoopers, the model generated a staggering £750-million (R15-billion) in sales during the UK’s Black Friday in 2020.

Today, there are more than 3,000 Pargo Pickup Points at popular retail chains like Clicks, FreshStop at Caltex, Lewis stores and others nationwide, from major cities and business districts to rural areas and townships.

“Click & Collect allows for consolidated deliveries, which means couriers can do fewer stops on their delivery route, speeding up their delivery times. This results in faster and less costly deliveries,” explains Pargo CEO Lars Veul.

Click & Collect meets another need.

Many South Africans live in areas where they experience difficulty or expense in getting their orders delivered to their homes. On days like Black Friday, they have no choice but to visit physical stores and compete with hordes of shoppers to “snag a deal”.

“Click & Collect gives them an alternative,” Veul says.

“Through Click & Collect they can secure their Black Friday deals and pick up their shopping at a more convenient time.”

The value to sellers is also immense, especially since Click & Collect allows them to broaden their market reach through Pargo’s Pickup Points.  This gives customers normally precluded from the convenience of online shopping and those who lead busy lifestyles access to the wealth of goods online.

Another huge advantage is that Click & Collect produces about 68% fewer carbon emissions than home delivery, a study by Carbon Calculated and Pargo shows.

This is because the delivery method normally only requires a single delivery attempt, rather than repeated attempts in cases where customers are not home to receive couriers. The ability to consolidate deliveries also further reduces the carbon footprint of Click & Collect.

Bidorbuy believes the Click & Collect service has become “absolutely necessary”.

“We’ve partnered with Pargo to give our sellers the ability to use Click & Collect delivery for greater market reach,” says bidorbuy CEO Craig Lubbe.

“Activating Pargo gives sellers the ability to fulfil orders to their customer’s choice of Pargo Pickup Points.”

As an extra incentive ahead of Black Friday, Pargo is offering sellers a free delivery day on 27 October so they can trial the service and prepare for what Lubbe describes as the “retail storm”.

Furthermore, bidorbuy is extending Black Friday, traditionally a one-day event, to the entire month of November.

“We believe this can make the experience more enjoyable, and we are able to offer more of our deals to our buyers,” Lubbe says.  

Signing up for Pargo’s Click & Collect offering could not be easier, Veul says.

“When it comes to sellers, all they need to do is add Pargo as a shipping method by clicking on shipping charges under seller tools. After this step, they only need to agree to Pargo terms and conditions and fill in their details.”

“Buyers can then choose Pargo Click & Collect at checkout. This delivery option allows them to choose their nearest pickup point from over 3,000 Pargo Pickup Points as their delivery address. Once delivered, buyers can collect their order at the pickup point when it suits them best.”

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FedEx Express Supports the Growth of East and Central Africa Businesses with the Launch of its First Regular Flight into Kenya

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Nairobi, Kenya, May 16, 2022 — FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and the world’s largest express transportation company, is enhancing its services to and from Africa with the expansion of the flight currently serving South Africa through Johannesburg, with the introduction of the first regularly scheduled service to Nairobi, Kenya.

The weekly scheduled flight travels from Memphis (United States) to Dubai (United Arab Emirates), onto Johannesburg (South Africa) and Nairobi (Kenya), before connecting into the FedEx Express Middle East, Indian Subcontinent and Africa air hub in Dubai (United Arab Emirates), onto Milan (Italy), and then Memphis (United States).

“We see enormous potential in the African continent, and we are delighted to help unlock growth opportunities for East and Central Africa businesses, boosting opportunities for trade and business expansion,” says Taarek Hinedi, vice president of FedEx Express Middle East and Africa Operations.

Kenya is the world’s leading exporter of black tea and cut flowers, and with perishable and agricultural exports accounting for more than US$ 1.8 billion in trade in 2021[1]. Kenya’s economy relies on access to a fast and well-established network which quickly delivers sensitive products and goods from Kenya’s producers to customers around the world.

With the global FedEx network connecting 99% of the world’s GDP, the addition of Kenya to the FedEx flight provides greater connectivity from businesses across Eastern Africa to and from the key trade lanes across Europe, the Middle East, Asia, and the United States. This connectivity offers significant advantages for companies across Africa, especially Small and Medium-sized businesses, with access into major global markets via the FedEx Express hub in Dubai.

“This expansion of our regularly scheduled FedEx Express all-cargo flight underscores our confidence in the African economies. Africa is an important market for us, with its young population and rapid adoption of new technologies, the continent is well positioned to make a significant impact on global trade. As of January 2022, there are 23.35 million internet users in Kenya and 81.6% of these users aged 16 to 64 visit social networks to look for information about brands and products. This means that e-commerce has the potential to create employment opportunities in Kenya and will become a major part of business growth throughout Africa[2].

Selecting Nairobi for the flight demonstrates the potential and importance of East Africa to FedEx Express, and the opportunity for businesses across Eastern Africa to use Kenya as a gateway to the global FedEx network,” continued Hinedi.

Through this flight, FedEx will connect our customers to new growth opportunities, offer enhanced solutions to meet evolving customer demands, and provide opportunities for African businesses to reach their customers around the world.

  1. https://tradingeconomics.com/kenya/exports-by-category
  2. https://datareportal.com/reports/digital-2022-kenya

 

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InfoSource 2021: Kyocera SA dominates market with No1 overall position, which has been maintained for three years

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The results of the 2021 InfoSource annual research are out, with the positive news that Kyocera Document Solutions South Africa has retained its position as number one in mono A4 since 2018 and in colour since 2019. Importantly, Kyocera’s position as a leading supplier of printing and document management solutions has been confirmed yet again by an overall number one position, which has been held since 2019.

A closer look at the highlights of this year’s results from the market data specialist again puts Kyocera in prime position in the Overall MFP Market, where the company achieved 1st place with a 19,47% market share (6422 more devices sold than 2020).

Results were also positive in the A4 mono MFP Market, where Kyocera continues to dominate the segment with a healthy 26,67% market share.

In the A4 Colour MFP Market, Kyocera again achieved first place, a position it has held since 2018. The high growth in this segment is a result of burgeoning sales of the robust colour A4 range which is poised to further increase market share for Kyocera in this segment.

The document solutions company also performed relatively well in the A3 Mono MFP Market where it placed second and, importantly, grew its market share. And, although it got off to a rocky start in 2021, placing eighth in the A3 Colour MFP Market at the halfway mark, it managed to claw its way up to fourth place by year end. The company also saw a slight overall increase in the Single Function overall market where it finished fourth.

Having weathered the challenges of 2020 and 2021, Kyocera looks set to dominate in 2022 with new product offerings including devices relevant to hybrid working environments and solutions which help customers either start or propel their digitisation process.

“Infosource predicts a slow down in office print from 2022 – 2025, with declines in both A4 and A3 markets. They however also predict an increase in the home user segment.  The good news is that Kyocera understands the reality of hybrid working environments and will be releasing relevant devices that cater to this growing need in the coming months,” says Werner Engelbrecht, General Manager at Kyocera Document Solutions South Africa.
“To further entrench Kyocera as the partner of choice, we will also be releasing solutions that form part of a digital ecosystem that addresses our customers’ digitisation needs,” he concludes.

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Rhenus in South Africa welcomes YES Programme Interns

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Rhenus South Africa will give 15 young people the opportunity to set a foot on the employment ladder in 2022, as part of their ongoing involvement with the Youth Employment Service (YES) Programme.

Youth unemployment is a South African scourge that has been escalating over the past decade. Today, 52 percent of individuals between the ages of 18 and 35 do not have meaningful work. With this in mind, the YES Programme was launched as a joint initiative by the South African government and private sector in 2018, to inspire youth employment and job creation.

The project assists young people with workplace experience through employment placement that includes mentoring and regular assessments to track progress. On completion, candidates receive a Curriculum Vitae and reference letter.

According to Rhenus South Africa’s Managing Director Dirk Goedhart, 15 interns will be employed for a year. “Youth are the most vulnerable in an economy where skills are required. This Programme is a unique opportunity to get hands-on experience in the logistics sector. It is designed to enable participants to develop the necessary skills to launch their careers.”

Candidates are identified from around the country and employed, following a stringent interviewing process. Participants are exposed to Rhenus during a short induction course, after which they are placed within the company in various departments.

According to Goedhart, Rhenus aims to implement the YES initiative on an annual basis. “YES is a comprehensive programme that Rhenus is proud to be associated with,” says Goedhart. “It affords young people the opportunity to change the course of their lives by delivering deep, systemic, and sustainable change, whilst addressing the major challenge of unemployment.”

Rhenus South Africa has actively embraced skills development over the years. In 2019 and 2020, 33 young people concluded Logistics Learnerships with the company.

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