Management
Google Searches Are Becoming Zero-Click. What Does This Mean for the Supply Chain Industry That Relies on Google Ads and Organic Clicks?
Published
4 months agoon
By
SCN Africa
For many companies in the supply chain industry, Google has become one of the most important sources of new business.
Whether a customer is looking for a forklift supplier, a warehouse racking company, a freight forwarding partner, a logistics provider, a packaging supplier, a cold-chain solution or an industrial equipment specialist, the buying journey often starts with a search.
For years, the model was fairly simple:
Rank on Google.
Run Google Ads.
Get clicks.
Turn those clicks into enquiries.
That model is not disappearing, but it is changing.
According to research published by IMS, using Similarweb clickstream data, 68.01% of Google searches in the first four months of 2026 ended without a click. In 2024, that number was reported at 60.45%.
In simple terms, more users are getting what they need directly on Google without clicking through to another website.
For supply chain businesses that rely on organic search traffic and Google Ads enquiries, this matters.
What Is a Zero-Click Search?
A zero-click search happens when someone searches on Google but does not click through to a website.
This may happen because Google gives the answer directly through:
- AI Overviews
- Featured snippets
- Maps results
- Knowledge panels
- People Also Ask results
- Product panels
- YouTube results
- Instant answers
- Google Business Profile information
For example, someone searching for “forklift rental Gauteng” may see maps, ads, business listings and quick information without immediately visiting a supplier’s website.
Someone asking “what is the best racking system for a warehouse?” may get a summary answer before opening any article.
Someone searching for a logistics provider may compare options directly from the results page.
This does not mean the customer journey has ended. It means the first stage of research may now happen before the website visit.
Why This Matters for Supply Chain Companies
The supply chain industry is heavily search-driven.
Customers often use Google to find suppliers, compare options and understand technical requirements before they contact a business.
This is especially true for categories such as:
- Forklifts and lift trucks
- Warehouse equipment
- Materials handling
- Freight and logistics
- Cold-chain solutions
- Packaging
- Racking and shelving
- Last-mile delivery
- Industrial automation
- Mining and heavy equipment
- Import, export and customs services
- Fleet and transport services
Many of these searches are high-value. One enquiry can lead to a rental contract, equipment sale, maintenance agreement, logistics partnership or long-term supply relationship.
If fewer searchers are clicking through to websites, businesses need to understand that visibility is no longer only about traffic.
It is also about influence.
Google Ads Are Still Important, but the Journey Is Changing
Google Ads remain highly relevant for supply chain businesses, particularly for high-intent searches.
If someone searches for “forklift rental near me”, “warehouse racking supplier Johannesburg” or “freight forwarding South Africa”, they may still be close to making an enquiry.
Paid search can still capture this demand.
However, businesses should not assume that every customer will click immediately. A buyer may see an ad, notice a brand name, compare it with other suppliers, search again later or ask an AI tool for recommendations.
The role of Google Ads may shift from being only a direct click channel to being part of a broader visibility and trust-building journey.
That means advertisers should look beyond clicks alone and ask:
- Are we appearing for the right high-intent searches?
- Are our ads clear and specific?
- Do our landing pages answer the customer’s real questions?
- Are we tracking calls, forms and quote requests properly?
- Are we measuring branded search growth?
- Are customers searching for us after seeing our ads?
- Are we building trust before the enquiry happens?
In a zero-click environment, paid media still matters, but it must be connected to strong content, strong landing pages and clear measurement.
Organic SEO Still Matters, but It Needs to Do More
The rise of zero-click search does not mean SEO is dead.
In fact, SEO may become more important.
The difference is that SEO should no longer be measured only by website traffic. It should also be measured by how well the business is represented in search results, AI summaries and customer research journeys.
A supply chain business with a weak website, thin content and vague service pages is unlikely to be properly understood by search engines or AI-powered platforms.
A strong website should clearly explain:
- What the company does
- Which industries it serves
- Which regions it operates in
- What products or services it provides
- What technical capabilities it has
- What problems it solves
- Why customers should trust it
- How customers can make contact
For example, a page that says “we offer logistics solutions” is too vague.
A stronger page would explain whether the business provides freight forwarding, warehousing, cross-border logistics, transport management, last-mile delivery, customs clearing, supply chain consulting or cold-chain logistics.
The clearer the content, the easier it is for customers, search engines and AI systems to understand the business.
AI Search Adds Another Layer
AI-powered search is adding further complexity.
Customers are no longer only typing short search terms. They are asking longer questions, such as:
- Which forklift company in Gauteng offers rental, servicing and spare parts?
- What should I consider before choosing a warehouse racking supplier?
- Which logistics company can handle cross-border freight into Southern Africa?
- What is the best materials handling solution for a high-volume warehouse?
- How can a distribution centre reduce picking errors?
- What are the advantages of outsourcing warehousing?
These questions are more detailed and often show stronger buying intent.
If a business wants to be considered in these journeys, its website and wider digital presence must provide enough information for AI-powered tools to understand and reference it.
This is where content quality, structure and authority become critical.
The Website Is Still the Source of Truth
Even if users do not click immediately, the website remains important.
Search engines and AI systems still need reliable sources to understand businesses, services and industries. A company’s website is often one of the clearest sources of that information.
For supply chain companies, the website should not only be a brochure.
It should be a structured knowledge base that supports both customers and search platforms.
Useful website content may include:
- Detailed service pages
- Product category pages
- Industry pages
- Location pages
- FAQs
- Case studies
- Technical explainers
- Equipment guides
- Comparison articles
- Maintenance advice
- Compliance information
- Customer success stories
- Downloadable brochures and specifications
This type of content helps customers make better decisions. It also gives search engines and AI systems stronger information to work with.
Supply Chain Businesses Need to Think Beyond Clicks
If Google sends fewer clicks to websites, businesses need to expand how they measure digital success.
Traffic is still useful, but it is not the only metric.
Supply chain companies should also track:
- Enquiry quality
- Quote requests
- Phone calls
- Branded search growth
- Google Business Profile activity
- Search impressions
- Visibility for high-intent terms
- Assisted conversions
- Returning users
- Direct traffic
- AI mentions and citations
- Share of voice against competitors
- Lead source quality
- Sales pipeline value from digital channels
A decline in website clicks does not always mean a decline in business value. A customer may discover a company in search, research it elsewhere and contact it later.
This is why attribution and reporting need to become more sophisticated.
What Is Zero-Click Marketing?
Zero-click marketing means building awareness, trust and demand without relying only on users clicking through to your website.
For the supply chain industry, this could include:
- Strong Google Business Profile content
- LinkedIn thought leadership
- YouTube explainers
- Industry news features
- Technical articles
- Case studies
- Supplier comparison content
- Email newsletters
- Webinars
- Product videos
- Digital PR
- Social media content
- Participation in industry conversations
The point is not to stop driving traffic.
The point is to build visibility in more places than your website alone.
If a logistics buyer, warehouse manager, procurement officer or operations director repeatedly sees your brand associated with useful expertise, your business becomes more likely to be considered when the need becomes urgent.
Practical Steps for Supply Chain Companies
Supply chain businesses should not panic. They should adapt.
Here are practical steps to take now:
1. Strengthen High-Intent Service Pages
Make sure your most commercially important pages are clear, detailed and specific.
For example:
- Forklift rental
- Warehouse racking
- Freight forwarding
- Cold-chain logistics
- Customs clearing
- Last-mile delivery
- Packaging supplies
- Materials handling equipment
- Fleet maintenance
- Warehouse automation
Each page should explain what you offer, who it is for, where it is available and what action the customer should take next.
2. Add Useful FAQs
FAQs help customers and AI-powered search tools understand your business.
For example:
- Do you offer forklift rental or only sales?
- Which areas do you service?
- Do you provide maintenance and parts?
- What information is needed for a freight quote?
- What is the difference between selective and drive-in racking?
- How quickly can equipment be delivered?
- Do you support national or cross-border logistics?
These questions often reflect real sales conversations.
3. Build Case Studies
Case studies are powerful because they prove capability.
Supply chain buyers want evidence that a supplier can deliver. Case studies can show:
- The problem
- The solution
- The equipment or service used
- The outcome
- The operational improvement
- The commercial value
This is especially useful for complex B2B purchases.
4. Improve Local and Regional Visibility
Many supply chain searches are location-based.
Businesses should make sure they clearly communicate where they operate, including cities, provinces, industrial areas and cross-border regions where relevant.
For example:
- Gauteng
- Johannesburg
- Pretoria
- Durban
- Cape Town
- East Rand
- Midrand
- Southern Africa
- SADC regions
Local visibility can still be highly valuable in a zero-click search environment.
5. Use Google Ads More Strategically
Google Ads should focus on high-intent queries, clear landing pages and measurable outcomes.
Avoid sending all traffic to a generic homepage.
Instead, send users to pages that match their search intent, such as forklift rental, warehouse racking installation, customs clearing, or cold-chain logistics.
The closer the landing page matches the customer’s need, the better the chance of conversion.
6. Invest in AI Discoverability
AI discoverability is the process of making a business easier for AI-powered search platforms to understand, trust and surface.
This includes:
- Clear website structure
- Strong service pages
- Helpful FAQs
- Schema markup
- Authoritative content
- Case studies
- Consistent business information
- Strong third-party mentions
- Industry relevance
- Technical SEO
For supply chain businesses, this is becoming increasingly important because customers are using AI tools to research suppliers and compare options.
SEO and Google Ads are not dead.
But the way customers search, compare and make decisions is changing.
For the supply chain industry, this is a major shift. Businesses that rely only on website clicks may miss the bigger picture.
The future of search is not only about ranking and traffic. It is about being visible, useful and trusted wherever customers are researching.
That includes Google, AI search, LinkedIn, YouTube, industry websites, maps results, email, social media and other digital touchpoints.
The supply chain companies that adapt early will be better placed to influence buyers before they ever complete a form or pick up the phone.
In a zero-click world, the question is no longer only:
“Did they click?”
The better question is:
“Did they find us, understand us and trust us enough to take the next step?”
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Management
AGOA is Back – But Can Africa Manufacture Its Way Into the Opportunity?
Published
2 days agoon
October 26, 2026By
SCN Africa
We all know that global trade is becoming increasingly important. Economies are navigating challenges on multiple fronts, businesses are under pressure to remain competitive, and every opportunity to grow, invest and create new markets must be seized to lead to success.
But what if some of those opportunities are already within reach, and we simply aren’t making the most of them?
For Africa, one such opportunity is the African Growth and Opportunity Act.
AGOA is a U.S. trade programme established in 2000 to strengthen economic and trade relationships with eligible countries in Sub-Saharan Africa. It provides duty-free access to the U.S. market for more than 1,800 qualifying products, spanning a wide range of manufactured and value-added goods, including automotive components, textiles and apparel, agricultural and processed food products, chemicals, plastics, metals and other industrial products.
Following President Donald Trump’s announcement and the subsequent extension of AGOA through 31 December 2028, South African manufacturers have been given additional time and certainty to pursue opportunities in one of the world’s largest markets.
But access to a market is only part of the equation.
The real question is: are we equipped to take advantage of it?
Because securing an opportunity to supply an international customer is one thing. Having the machinery, skills, capacity and processes to fulfil that opportunity – consistently, competitively and at the required standard – is another.
For KNUTH Machine Tools, however, the significance of AGOA extends far beyond the trade agreement itself.
Does the African industry have the production capacity, technology and skills required to turn market access into manufactured exports?
“We often talk about market access as though it is the finish line. It isn’t. It is the starting point. If African manufacturers are going to compete for more international business, we need to build the production capacity and capabilities that allow us to compete -and deliver – at an international level,” says James Fourie, Technical Sales Team Lead, KNUTH SA.
For manufacturers across sectors such as automotive, mining, engineering and energy, increased export opportunities could mean greater demand, making it essential to optimise operations, improve productivity and strengthen production capacity.
From Market Access to Manufacturing Capacity
The renewed focus on AGOA comes at a time when manufacturers globally are under pressure to produce more efficiently while controlling costs and maintaining consistent quality.
For African manufacturers, the opportunity is therefore not simply about exporting more. It is about being equipped to manufacture more competitively.
There are plenty of ways manufacturers can improve how competitively they operate. It can start with something as simple as identifying production bottlenecks, reducing downtime or getting more out of existing equipment. For others, it may mean improving production planning, reviewing tooling and processes, upgrading ageing machinery, introducing CNC technology or investing in automation.
Just as importantly, manufacturers need the right skills to make the most of these improvements and ensure that technology translates into real gains on the shop floor.
“Manufacturing competitiveness starts long before a product reaches the shipping container,” says Ruan Cowley, Managing Director of KNUTH SA. “It starts with the equipment, the people operating it and the processes behind it. If AGOA creates additional demand, manufacturers need to be ready to respond to that demand, and that requires investment in production capability.”
This is particularly relevant for businesses that may currently be operating with limited capacity or processes that are already under pressure.
A manufacturer receiving an opportunity to supply a larger international customer cannot necessarily scale simply by adding another order to the production schedule. Increased volumes can expose operational inefficiencies.
The result is that market access can quickly become a manufacturing-capacity challenge.
The Machinery Question
For more than 100 years, KNUTH Machine Tools has been part of the global manufacturing industry, working alongside manufacturers as production methods, technologies and market demands have evolved.
That experience has shown that improving manufacturing competitiveness is rarely about one machine or one investment. It is about understanding the operation as a whole.
For machine shops and component manufacturers, technology can play an important role in that process. Modern CNC machinery, for example, can improve consistency, reduce manual intervention and support the production of more complex components. But the right technology depends on the needs of the individual operation.
“Buying a machine is not the same as improving a manufacturing operation,” says Fourie. “You first need to understand where the constraints are. It could be capacity, workflow, skills, tooling, programming or simply the way a process is being managed. Once you understand that, you can make more informed decisions about where technology can add real value.”
That broader approach becomes increasingly important as manufacturers look to compete for international business.
Ultimately, the goal is not simply to have more technology on the factory floor. It is to build more capable, efficient and competitive manufacturing operations.
“International competitiveness isn’t built overnight,” says Cowley. “It requires manufacturers to make decisions today that improve their ability to compete tomorrow. That includes machinery, skills, service, maintenance and the ability to keep production running.”
A Window – Not a Guarantee
AGOA’s current authorisation runs through the end of 2028, while the United States has also begun a process to consider how the programme could be modernised.
That means manufacturers should view the current environment as an opportunity to assess their readiness rather than simply waiting for export demand to appear.
AGOA is also not the only preferential trade opportunity available. Through agreements and arrangements such as SACU, SADC, the African Continental Free Trade Area (AfCFTA), the SADC–EU Economic Partnership Agreement, the SACUM–UK Economic Partnership Agreement, SACU–EFTA and SACU–MERCOSUR, South African businesses have access to a range of regional and international markets under preferential trading conditions.
The markets are there. The opportunity is there. The question is whether African manufacturing is ready to make the most of it.
For KNUTH, that means encouraging manufacturers to consider a more fundamental question: If a new international opportunity came across the desk tomorrow, would the factory be ready to produce it?
The market may open the door. Manufacturing capability determines whether you can walk through it.
Management
Newlyn Advances Gqeberha Logistics Park with Second Warehouse Planned
Published
1 week agoon
October 21, 2026By
SCN Africa
Newlyn Group is moving ahead with the development of its Newlyn Logistics Park in Gqeberha, with the first 10,000m² warehouse nearing completion and construction of a second facility scheduled to begin in October 2026.
Located along Cape Road (R102), around 5km from the N2 and approximately 20 minutes from the Port of Gqeberha, the development is designed to accommodate logistics, distribution and light manufacturing businesses. The wider logistics park covers approximately 150,000m², with additional warehouse phases planned as demand develops.
The first phase includes a 10,000m² warehouse, a matching 10,000m² yard and between 200m² and 300m² of office and ancillary space. Completion is expected by December 2026. The next phase will add another warehouse of the same size, supported by a dedicated yard.
Warehouse Design Focuses On Operational Efficiency
Rather than focusing solely on warehouse size, Newlyn has incorporated features intended to support the practical requirements of storage, handling and distribution operations.
The buildings have a 24m by 24m column grid to provide open operating space, alongside a clear internal height of 10.5m beneath the structural trusses. This allows for racking of approximately 9m to 10m, or around seven levels, using conventional materials-handling equipment.
The warehouse floors are designed to support distributed loads of 10 to 12 tonnes, with joints positioned to account for racking layouts and the loads placed on rack legs. These considerations can help reduce the need for costly modifications when tenants install their storage systems.
Outside, heavy-duty paved yards are designed to withstand truck and reach-stacker movements. The development also incorporates reinforced concrete in high-turning and high-wear areas to accommodate the demands of regular vehicle movements.
These specifications are intended to help businesses configure their facilities around their operational needs, from goods storage to loading and dispatch.
Infrastructure Designed for Long-Term Use
The development also incorporates features intended to address energy use, building maintenance and Gqeberha’s coastal conditions.
Steelwork has a 15-year anti-corrosion specification, while the roof system is designed without penetrations. The structures are also engineered to accommodate rooftop solar panels, allowing tenants to add photovoltaic capacity without requiring retrospective structural strengthening.
Translucent roof sheeting allows natural light into the warehouse during the day, while ventilation systems support fresh-air circulation and smoke extraction. LED lighting can also be paired with motion or timing sensors to limit unnecessary energy use.
Fire protection is another key consideration. The logistics park will use a shared dual-tank, dual-pump firefighting water system designed to support firefighting in two buildings simultaneously for up to two hours. Warehouse sprinkler systems, early-warning smoke detection and smoke curtains form part of the wider fire-safety provisions.
Utility infrastructure includes individual electricity and water meters, backup water storage and a borehole alongside the municipal supply. Stormwater systems have also been designed to account for the site’s floodplain conditions.
Security will combine perimeter fencing and AI-enabled camera monitoring with a central control room. Individual tenants will be able to establish additional security measures around their own operations.
Further Phases to Respond to Demand
Newlyn has approved plans for additional warehouse options of 12,000m², 7,000m² and 3,000m² as the logistics park expands. This gives the developer scope to respond to different occupier requirements rather than committing to a single warehouse size across the entire site.
According to Viresh Persad, Newlyn Group’s chief development officer, the aim is to incorporate practical operational requirements into the initial building design while retaining flexibility for different tenants.
The development adds to the warehousing infrastructure available in Gqeberha, with its location providing access to the N2 and the Port of Gqeberha. For logistics operators, the combination of transport links, yard capacity and adaptable warehouse space will be central to determining how well the facility meets their distribution and storage needs.
Source: Newlyn Group, via Catchwords Newsroom.
Logistics
The Distribution Gap Holding Back South Africa’s Township Economy
Published
1 month agoon
September 23, 2026By
SCN Africa
South Africa’s township economy is not only facing a demand problem. For many businesses, the bigger challenge may be getting the right products to the right place at a competitive price.
The 2026 Rural and Township Economy Report highlights significant procurement and distribution challenges facing businesses outside the country’s major commercial centres. According to the Department of Trade, Industry and Competition (the dtic), informal businesses face higher procurement costs and limited access to formal distribution channels, while consumers can face higher effective prices because of limited product variety and quality.
For the supply-chain industry, this points to a problem that sits further upstream than the shop itself.
If a business cannot source products reliably, competitively and in sufficient volume, its ability to compete is constrained before the customer even walks through the door.
The Cost of Getting Stock
Procurement is one of the clearest pressure points.
The Competition Commission’s Rural and Township Economy Project identifies constraints in how township and rural businesses source and sell goods, with smaller businesses facing challenges that can prevent them from scaling and integrating more fully into broader value chains.
The issue is partly one of scale.
A small retailer buying limited quantities does not necessarily have the same purchasing power as a larger chain. That can affect the prices it pays, the range of products it can stock and how frequently it can replenish inventory.
The result is a cycle where scale becomes an advantage not only for retailers, but for businesses further up the supply chain as well.
A business that pays more for stock has less room to compete on price. If it cannot reliably obtain popular products, it also risks losing customers to businesses that can.
Distribution Determines What is Available
Price is only one part of the problem.
Stock availability matters just as much.
The dtic has identified stock availability as a key challenge for township businesses, noting that consumers are less likely to return when products are out of stock. The department has also highlighted the need for better supply-chain management and point-of-sale technology to improve the customer experience.
That changes how the distribution problem should be viewed.
A product sitting in a national warehouse does not necessarily help a consumer in a township. It still needs to move through the right wholesale or distribution channel, reach the local business at the right time and be available when the customer wants it.
This final connection can be easy to overlook when supply chains are designed primarily around large formal retailers.
The Route to Market Matters Too
The challenge also works in the other direction.
Many township businesses are heavily dependent on their immediate local customer base, limiting their ability to reach larger markets.
That creates a similar problem for producers and manufacturers. A business may have a product that could sell beyond its immediate area, but reaching those customers requires access to distribution, retail and digital channels that may not be readily available.
The supply chain therefore affects both sides of the market: how businesses get products in and how they get products out.
That is particularly important if South Africa wants township enterprises to become more integrated into broader manufacturing and distribution networks rather than remaining largely localised.
Could Aggregation Help?
One potential way to address the scale problem is through greater purchasing power.
In a recent address to women entrepreneurs, Deputy Minister of Trade, Industry and Competition Zuko Godlimpi encouraged township businesses to form partnerships and cooperatives so they can buy and sell in greater volumes.
The logic is straightforward. If smaller businesses can aggregate their demand, they may be able to access some of the purchasing advantages normally associated with larger buyers.
Government has already incorporated this principle into support for township community convenience stores. The dtic’s Spaza Shop Support Fund includes support for stock procurement and delivery, while the department has said the programme is intended to strengthen links between spaza shops, local manufacturers, black industrialists and wholesalers through bulk purchasing arrangements.
But aggregation still needs infrastructure behind it.
Someone has to consolidate orders, manage inventory, arrange transport, handle storage and distribute stock. Without those capabilities, simply combining purchasing power will not solve the wider distribution problem.
Closing the Distribution Gap
South Africa has no shortage of entrepreneurial activity in its townships. The challenge is making it easier for those businesses to participate in supply chains that extend beyond their immediate surroundings.
That means looking beyond the individual retailer.
Better wholesale networks, more efficient distribution channels, technology that improves stock visibility and logistics models designed around smaller businesses could all help reduce some of the disadvantages created by limited scale.
It also means recognising that access to a product is not the same as access to a supply chain.
A township retailer may technically be able to buy a product, but if it pays more, receives inconsistent supply or has limited access to alternative suppliers, it is competing from a weaker position.
The 2026 Rural and Township Economy Report makes clear that procurement, stock availability and access to distribution remain important barriers for many smaller businesses.
Closing that gap will therefore require more than encouraging businesses to grow. It will require supply chains that allow them to buy competitively, maintain reliable stock and reach more customers.
For South Africa’s township economy, better distribution could be one of the practical ways to turn local business activity into businesses that can genuinely scale.
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