Warehousing
The Changing Face of Warehousing in South Africa
Published
5 months agoon
By
SCN Africa
Forklifts move and scanners beep as the warehouse wakes up at 6am Monday.
Forklifts move between aisles. Pickers scan barcodes. A dispatch supervisor checks the first wave of orders leaving for Johannesburg, Pretoria and Durban. In the corner, a screen shows stock movements in real time. What once felt like a simple storage facility now looks more like the nerve centre of a modern supply chain.
Warehousing across South Africa has officially entered this new era.
For a long time, we treated warehouses as nothing more than giant storage closets for piles of products. Products arrived, were stacked, counted and eventually moved out again. We are seeing that standard shift right before our eyes. Warehouses are no longer passive storage spaces. Tech-heavy settings demand better results. Speed and adaptability win the day as old methods fade away.
E-commerce leads the way. It moves the needle more than other factors.
People in South Africa finally trust e-commerce. This change forces warehouses to work faster and smarter to prevent a total logjam in the supply chain. Customers no longer think in terms of “delivery sometime next week”. Customers want their orders delivered fast, clear updates on what is in stock, and zero mistakes. Stores, suppliers, and shipping firms now have to change how they run their stockrooms.
Modern warehouses do more than hold inventory. They now act as fast moving hubs that pick and pack orders directly for customers. Shippers now face a relentless pace. They handle constant small batches and strict pickup times. You cannot afford even one mistake in your inventory records anymore. Old warehouses built for bulky pallets now struggle to pick single items and pack mixed orders for fast shipping.
Tech now sits right at the top of the to-do list.
Running a warehouse without real-time inventory data or automated reporting is getting harder by the day. These digital tools shifted from being expensive upgrades to basic necessities for moving products quickly and accurately. Businesses want to know what stock they have, where it is, how quickly it is moving and where delays are creeping in. In a tight-margin environment, visibility is no longer optional.
Software runs more of our lives than before. However, it stays behind the scenes instead of acting like a sci-fi character. Going fully robotic is rarely the opening move for South African storage sites. Faster picking happens when you fix the shelf layout and use digital tools. Handheld tech and live dashboards replace slow paperwork and fix human slip-ups. Automation should support your staff rather than take their place. The main idea is to boost speed while keeping every project sharp and accurate.
High electricity rates and expensive trucking are redrawing the map for modern logistics centers. Costs are climbing fast. Managers now want simple fixes that prove their worth by lowering the bottom line. Better space utilisation, improved loading processes, energy-efficient lighting, solar solutions, battery-powered equipment and tighter stock control are all becoming part of the conversation.
Companies are starting to look much closer at cold storage facilities.
Keeping products cold matters more than ever as the market for groceries and pharmaceutical goods continues to expand. We need to put more money into these sites, follow the rules better, and watch the data closely. Smart businesses know that storage involves much more than just filling up empty floor space. We keep every item in perfect condition from the loading dock to the front door.
Modern supply chains favor warehouses placed near major transit hubs.
With last-mile delivery becoming more important, companies are looking carefully at where their facilities are based. Setting up shop near highways, docks, and busy malls slashes your shipping times and saves you a ton of money. In South Africa, where road freight remains a critical part of the supply chain, location can directly affect competitiveness.
We see this same trend with outside logistics companies. Why deal with the high price of industrial real estate? Smart leaders often step away from owning every link in their supply chain. Businesses are handing off the heavy lifting to pros. These specialists run the warehouses and delivery trucks so the brands can focus on growth. Growing a business gets much easier when you spend your energy on making sales and refining your product.
Machines help, but your warehouse still relies on the grit of actual people.
Behind every system, scanner and dashboard are people making decisions under pressure. Top warehouses do more than buy new software. They focus on coaching their staff, keeping people safe, and sticking to proven workflows. A smart warehouse still needs skilled operators, supervisors and managers who understand how to turn data into action.
One idea cannot capture where South African warehousing is headed. It is a mix. Many moving parts work together to mold this outcome. e-commerce growth, automation, cost control, cold chain demand, 3PL expansion, better data and more strategic facility planning.
Warehouse teams see the writing on the wall. The days of simply storing goods are over.
Efficient logistics turned our depot into power.
Companies that can move stock faster, see their inventory clearly, reduce errors and respond quickly to customer demand will be better positioned in the years ahead. Those that treat warehousing as a back-office function may find themselves falling behind.
As the Monday morning rush continues, the warehouse floor tells the story. Every scan, every loaded pallet and every dispatched order is part of a bigger shift taking place across South Africa’s supply chain.
The warehouse is no longer just where goods are kept.
This is the engine room for today’s business.
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Management
Newlyn Advances Gqeberha Logistics Park with Second Warehouse Planned
Published
2 weeks agoon
October 21, 2026By
SCN Africa
Newlyn Group is moving ahead with the development of its Newlyn Logistics Park in Gqeberha, with the first 10,000m² warehouse nearing completion and construction of a second facility scheduled to begin in October 2026.
Located along Cape Road (R102), around 5km from the N2 and approximately 20 minutes from the Port of Gqeberha, the development is designed to accommodate logistics, distribution and light manufacturing businesses. The wider logistics park covers approximately 150,000m², with additional warehouse phases planned as demand develops.
The first phase includes a 10,000m² warehouse, a matching 10,000m² yard and between 200m² and 300m² of office and ancillary space. Completion is expected by December 2026. The next phase will add another warehouse of the same size, supported by a dedicated yard.
Warehouse Design Focuses On Operational Efficiency
Rather than focusing solely on warehouse size, Newlyn has incorporated features intended to support the practical requirements of storage, handling and distribution operations.
The buildings have a 24m by 24m column grid to provide open operating space, alongside a clear internal height of 10.5m beneath the structural trusses. This allows for racking of approximately 9m to 10m, or around seven levels, using conventional materials-handling equipment.
The warehouse floors are designed to support distributed loads of 10 to 12 tonnes, with joints positioned to account for racking layouts and the loads placed on rack legs. These considerations can help reduce the need for costly modifications when tenants install their storage systems.
Outside, heavy-duty paved yards are designed to withstand truck and reach-stacker movements. The development also incorporates reinforced concrete in high-turning and high-wear areas to accommodate the demands of regular vehicle movements.
These specifications are intended to help businesses configure their facilities around their operational needs, from goods storage to loading and dispatch.
Infrastructure Designed for Long-Term Use
The development also incorporates features intended to address energy use, building maintenance and Gqeberha’s coastal conditions.
Steelwork has a 15-year anti-corrosion specification, while the roof system is designed without penetrations. The structures are also engineered to accommodate rooftop solar panels, allowing tenants to add photovoltaic capacity without requiring retrospective structural strengthening.
Translucent roof sheeting allows natural light into the warehouse during the day, while ventilation systems support fresh-air circulation and smoke extraction. LED lighting can also be paired with motion or timing sensors to limit unnecessary energy use.
Fire protection is another key consideration. The logistics park will use a shared dual-tank, dual-pump firefighting water system designed to support firefighting in two buildings simultaneously for up to two hours. Warehouse sprinkler systems, early-warning smoke detection and smoke curtains form part of the wider fire-safety provisions.
Utility infrastructure includes individual electricity and water meters, backup water storage and a borehole alongside the municipal supply. Stormwater systems have also been designed to account for the site’s floodplain conditions.
Security will combine perimeter fencing and AI-enabled camera monitoring with a central control room. Individual tenants will be able to establish additional security measures around their own operations.
Further Phases to Respond to Demand
Newlyn has approved plans for additional warehouse options of 12,000m², 7,000m² and 3,000m² as the logistics park expands. This gives the developer scope to respond to different occupier requirements rather than committing to a single warehouse size across the entire site.
According to Viresh Persad, Newlyn Group’s chief development officer, the aim is to incorporate practical operational requirements into the initial building design while retaining flexibility for different tenants.
The development adds to the warehousing infrastructure available in Gqeberha, with its location providing access to the N2 and the Port of Gqeberha. For logistics operators, the combination of transport links, yard capacity and adaptable warehouse space will be central to determining how well the facility meets their distribution and storage needs.
Source: Newlyn Group, via Catchwords Newsroom.
Logistics
Can Your Business Handle 22% More Online Orders?
Published
3 weeks agoon
October 12, 2026By
SCN Africa
South Africa’s online retail market is growing at around 22.5% this year. For retailers heading into Black Friday and the festive season, there is a fairly obvious question behind that number: what happens if your business suddenly has to process, pack and deliver 20% more orders?
It is a question Sahil Affriya, founder and CEO of multi-courier logistics platform Shiprazor, believes retailers should be answering now, rather than in November.
The newly released Online Retail in South Africa 2026 report, produced by World Wide Worx in partnership with Mastercard, Peach Payments and Ask Afrika, and supported by Shiprazor, forecasts that South Africa’s online retail market will reach R159 billion in 2026.
On a turnover-weighted basis, the market is expanding at approximately 22.5% this year, between five and ten times the rate of physical retail. The report also shows just how much bigger the market has become: online retail is expected to add more turnover during 2026 alone than the entire South African online retail market generated in 2020.
That is good news for ecommerce. But growth at that pace has consequences.
More orders mean more pressure on stock systems, warehouses, customer-service teams, courier capacity and returns. And with retailers typically reluctant to make significant changes to business-critical technology once peak trading begins, the window to find and fix weaknesses is getting smaller.
“Twenty-two percent growth sounds fantastic until you start thinking about what it means on a busy Monday morning in November,” says Affriya. “If there are suddenly hundreds more orders sitting in your system, can your warehouse get them out? Can your courier partners absorb the volume? And, importantly, can you see quickly enough when something has gone wrong?”
Affriya says retailers don’t need to predict their exact Black Friday volumes. They do need to know where their operation starts to strain, and have a plan for absorbing additional orders when demand moves beyond expectations.
He suggests focusing on a few practical areas before peak-season systems are locked down.
Prepare for Unpredictable Order Volumes
Testing whether a website can handle increased traffic is only one part of peak-season preparation. Retailers should put the entire order journey under pressure, from checkout and stock allocation through to picking, packing, dispatch and delivery. Testing different order volumes can show where delays or manual work start creeping in, giving teams time to address those pressure points before peak demand arrives.
“Don’t just test whether someone can buy from you, test whether you can actually fulfil what you’ve sold,” says Affriya.
Build the Right Courier Mix
Retailers should understand how much additional volume their delivery and fulfilment partners can accommodate, particularly on their busiest routes and trading days. That also means looking at the mix of courier partners available and understanding which are best suited to different delivery areas, service requirements, costs and order volumes.
They should also know what happens when things don’t go according to plan. If one delivery option becomes constrained, is there another available? How quickly can orders be moved? Who makes that decision?
“Peak season exposes dependencies that are easy to ignore during normal trading,” says Affriya. “If your delivery operation relies heavily on one provider or one process, you want to know where that risk sits before volumes spike.”
Keep Shipping Costs Under Control
Higher order volumes don’t automatically translate into better margins if fulfilment and delivery costs rise with them. Retailers should understand what they are spending to fulfil and deliver each order, and where unnecessary costs start appearing as volumes increase.
That includes looking beyond headline courier rates to factors such as delivery area, service level, failed delivery attempts and the cost of moving orders between providers when capacity becomes constrained. Having multiple delivery options gives retailers more room to balance cost, capacity and service during peak periods.
Find aqnd Reduce Fulfilment Bottlenecks
A retailer may have enough website capacity to handle twice its usual traffic while its warehouse can only comfortably process 20% more orders. Another may have warehouse capacity but run into courier collection limits.
Affriya recommends retailers model what happens if order volumes increase by 20%, 30% and even 50% over a short period, then use those scenarios to identify where additional capacity, alternative processes or courier options may be needed.
“You are not trying to predict the future perfectly. You are looking for the point where something breaks, so you can fix it before peak season.”
Spot Problems Early Enough to Act
When thousands of orders are moving through an operation, problems are inevitable. The bigger issue is how long it takes the retailer to spot them.
Teams should be able to see orders that haven’t left the warehouse, missed collections, parcels that have stopped moving and failed delivery attempts without waiting for a customer to complain. The earlier those exceptions are visible, the more opportunity there is to reroute an order, change delivery options or intervene before the problem reaches the customer.
That matters because the delivery is ultimately the part of an online transaction that happens in the customer’s world.
“The customer doesn’t care which system failed or which courier had a capacity problem,” says Affriya. “They bought from the retailer. That’s the brand they associate with the experience.”
South Africa’s online retail market has now reached a point where rapid growth is taking place on top of an already substantial base. For Affriya, that makes peak-season preparation less about preparing for one unusually busy weekend and more about building an operation that can absorb higher volumes without service levels slipping or fulfilment and delivery costs eroding the value of that growth.
“Growth is what every retailer wants,” he says. “The question is whether the rest of the business is ready when it arrives.”
Supply Chain
When Transport Costs Rise, Where Does the Extra Cost Go?
Published
2 months agoon
September 8, 2026By
SCN Africa
When fuel prices rise, the first cost most businesses notice is the fuel bill. For companies moving goods around South Africa, however, that is only the beginning.
Transport sits underneath almost every part of the supply chain. Raw materials have to reach factories, finished products have to reach warehouses, goods have to move between distribution centres and retailers need stock delivered to their stores.
That means an increase in fuel costs can work its way through several stages before a product reaches the customer.
The Competition Commission’s latest Cost of Living Report highlights just how significant that pressure has become. Petrol prices increased by 26% between January and July 2026, with higher fuel and transport costs adding to production, logistics and distribution costs across the economy.
So where does that extra cost actually go?
It Starts With the Truck
For a transport operator, higher fuel prices are an immediate operating cost.
A truck still has to travel the same distance, carry the same load and use roughly the same amount of fuel. If diesel becomes more expensive, the cost of making that journey increases.
Fuel is not the only cost involved. Trucks also require maintenance, tyres, insurance, drivers and financing. But fuel is one of the costs most directly affected by changes in international oil markets and local fuel pricing.
Transport companies therefore have to decide how much of an increase they can absorb and how much needs to be reflected in their rates.
That is where the cost starts moving through the wider supply chain.
The Raw Material has to Get There Too
Consider a manufacturer producing a food product.
Before anything reaches the factory, ingredients, packaging and other materials may have travelled considerable distances. Those goods could have been transported from farms, processors, ports, importers or other manufacturers.
Higher transport costs can therefore appear before production has even started.
The manufacturer then has its own transport requirements. Finished goods need to leave the factory and move to a warehouse, distribution centre or directly to a customer.
The same fuel increase can consequently affect a product more than once as it moves through the network.
That is one reason why transport costs cannot be viewed in isolation.
Warehouses Don’t Make the Problem Disappear
It is easy to think of a warehouse as the point where transport temporarily stops.
In reality, goods may enter and leave a warehouse several times before reaching their final destination.
A product could arrive from a manufacturer, be stored, moved to another distribution centre and then delivered to a retailer. Each movement involves transport.
Warehousing itself also has costs, including electricity, labour, equipment and property. But transport remains part of the equation whenever goods need to be moved in or out.
For businesses operating large distribution networks, even relatively small increases in the cost of each journey can add up quickly.
Then the Product Reaches the Retailer
By the time a product arrives at a shop, its journey may already have involved several transport legs.
That does not mean the retailer simply adds every additional transport cost to the shelf price.
Businesses have different margins and different levels of bargaining power. Some may absorb part of the increase. Others may negotiate new prices with suppliers or transport providers. Some costs may be spread across a large number of products.
The important point is that there is no single point where a fuel-price increase becomes a retail-price increase.
It moves through a network of commercial decisions.
That is why two products can be affected differently by the same increase in fuel costs.
Distance Matters
The impact is also not the same for every business.
A manufacturer located close to its customers may have a very different transport profile from one that relies on long-distance road freight.
A retailer supplied from a nearby distribution centre faces different costs from one receiving stock from hundreds of kilometres away.
The same applies to imported goods. Products arriving through a South African port may still need to travel significant distances by road or rail before reaching a warehouse or customer.
The further a product has to travel, and the more times it has to be moved, the more opportunities there are for transport costs to influence the overall cost of getting it to market.
Not Every Increase Reaches the Customer Immediately
There is another reason the relationship between fuel and prices is more complicated than it first appears.
Businesses do not necessarily change their prices every time fuel moves.
A transport contract may have a fixed period. A manufacturer may have already purchased its inputs. A retailer may have stock sitting in a warehouse that was transported under an earlier cost structure.
This creates a delay between a change in transport costs and its eventual effect elsewhere in the supply chain.
It can also work in reverse.
When fuel costs fall, businesses may not immediately reduce prices because other costs have changed, contracts have not yet been renegotiated or existing stock was purchased when transport was more expensive.
The Competition Commission has raised concerns about this pattern in several essential markets, noting that some prices can rise quickly when costs increase but fall more slowly when those costs decline.
The Cost Doesn’t Always Stop With Transport
This is where the bigger supply-chain picture becomes important.
A transport cost increase can affect more than the price of moving a product.
If logistics becomes more expensive, businesses may reconsider how frequently they replenish stock, how much inventory they hold, which suppliers they use or where warehouses are located.
A manufacturer might look for a supplier closer to its factory. A retailer might review delivery routes. A logistics operator might try to improve vehicle utilisation to make each trip more productive.
In other words, rising transport costs can change decisions throughout the supply chain, not simply the price charged for a truck journey.
Can Businesses Reduce The Impact?
They cannot control the international oil price, but they can control how efficiently they use transport.
Better route planning can reduce unnecessary kilometres. Higher vehicle utilisation can spread the cost of a journey across more goods. Better load planning can reduce the number of trips required.
The same applies to the wider network.
If a business can source some products closer to its customers, reduce empty return journeys or position stock more strategically, it may be able to reduce the amount of transport required in the first place.
These decisions become more important when fuel prices are high.
The Question Isn’t Just What Transport Costs
South Africa’s latest fuel-price shock is a useful reminder that transport is woven into almost every part of the economy.
The question for businesses is therefore not simply “How much more will our trucks cost?”
It is “How much more will it cost to move everything our business needs, and how many times will those goods have to move before they reach the customer?”
That is a much bigger calculation.
For supply-chain managers, the answer may involve changing routes, suppliers, warehouse locations, delivery schedules or inventory strategies.
For consumers, the eventual impact may simply appear as a higher price on the shelf.
Between those two points is an entire supply chain — and that is where the extra cost goes.
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