By Maureen Phiri, Director at Oxyon People Solutions

In the past, the logistics of workforce management have tended to happen behind the scenes. Clients saw the end result of staff arriving on site, projects being delivered, and operational requirements being met, but the processes that made it possible were mostly invisible. However, this approach is now beginning to change, thanks to Artificial Intelligence (AI) becoming more integrated into workforce management.

Workforce providers can now give their clients greater visibility into the processes behind staffing. This means that clients have a better understanding of workforce readiness, compliance, and operational performance, which in turn allows them to make faster, more informed decisions. For workforce providers, this means that administrative functions can become strategic assets that strengthen collaboration, build trust, and create greater value for clients.

AI is Connecting the Workforce Journey

Clients are looking for increased transparency when it comes to their outsourced staffing processes. For workforce providers to be able to do this, they need to bring together information from across the workforce lifecycle. Previously, this would have been a labour-intensive task, but AI makes it much quicker and easier to collate information from across separate systems like recruitment, onboarding, compliance, and workforce management.

Connecting these functions allows workforce providers to have a much clearer view of workforce readiness and allows them to share relevant information with clients in real time. This means that instead of waiting for reports or updates, clients can see where people are in the recruitment or onboarding process at any time. It also helps them to  understand whether compliance requirements have been met, and identify any potential issues in the process.

This changes the role of workforce logistics, because the information that was previously only used to support internal operations can become a competitive advantage. With AI behind the scenes, this information can help clients plan more effectively, respond more quickly, and work more closely with their workforce partners.

Making the Back Office Visible

Take onboarding as an example. Traditionally, clients would only become involved in the process once a worker was ready to start, but using AI means that workforce providers can give their clients visibility throughout the process. This means that clients can see how onboarding is progressing as it happens, and any problems that might cause delays can be identified and dealt with early.

The same applies to compliance. With visibility throughout the recruitment processes, clients can easily see whether compliance requirements are being met, rather than only being notified when a problem occurs. This reduces risk, because issues can be handled before they can have a negative effect on client operations.

When it comes to workforce administration, the benefits are similar. Having real-time visibility into information that used to only be used internally at a workforce provider means that clients are more informed and can make better operational decisions.

More Transparency Builds Stronger Partnerships

Better visibility helps to improve reporting, but it can also change the relationship between workforce providers and their clients. If workforce providers give their clients ongoing access to more information, the whole process becomes more proactive. Problems can be identified quickly and decisions can be made faster. Added to this,  both clients and workforce providers can understand the workforce journey better, as it happens. 

It is important, however, to remember that responsible data management is essential. Giving clients more visibility into workforce processes does not mean providing unrestricted access to personal employee information. AI should help organisations share the information clients need to make better business decisions, but it should also be used to make sure that personal employee data is always protected.

Clients and workforce providers also need to remember that technology should never replace human judgement. AI can process information quickly and can identify potential problems, but any decisions about recruitment, onboarding, and workforce management must still be made by people who can use their experience to consider the circumstances and take responsibility for the outcome.

The Future of Workforce Logistics

AI is increasingly becoming part of workforce management, but the real value of these tools is not just in automating administrative tasks. If workforce providers can use AI to make workforce processes more transparent, they can give their clients better visibility into the information that supports operational decisions, including onboarding and compliance. This is fast becoming a competitive advantage that helps workforce providers strengthen client relationships, support better decision-making, and demonstrate the value of their expertise.

Heavy rain, dense fog, flooding and icy conditions can affect roads, routes and delivery schedules with little warning. For businesses, the consequences can move quickly beyond a delayed parcel. Inventory can be stranded, customer commitments can be missed, production schedules can be disrupted and revenue can be put under pressure.

In South Africa, disruption is often localised. Rain in the Western Cape, fog in parts of Gauteng and Mpumalanga, or hazardous conditions on inland routes may affect one part of a network while operations elsewhere continue. In a connected network, however, a local disruption can create a wider ripple effect when shipments, inventory and delivery commitments depend on connected routes.

For FedEx, resilience is therefore not about trying to eliminate disruption. It is about having enough visibility to see risk early, enough flexibility to adjust the plan and the operational capability to respond before a local problem becomes a wider business issue.

“Weather can add another layer of complexity to logistics operations, especially when poor visibility, road closures or changing conditions affect planned routes,” says Nelson Teixeira, Managing Director of Operations for Sub-Saharan Africa at FedEx. “Businesses that understand where their risks are and have contingency plans in place are in a stronger position to adjust when needed and communicate proactively with customers.”

Prepare for Disruption

The strongest response to a weather event often begins before the weather arrives. Businesses should know which shipments, routes and inventory positions are most critical to continuity. That can mean identifying alternative routes, allowing appropriate contingency in time-sensitive deliveries, reviewing where critical inventory is held, and establishing clear priorities for shipments that cannot afford extended delays.

This is where the relationship with a logistics provider matters. A resilient network is not simply a collection of transport options; it is the ability to use those options when circumstances change.

For businesses moving urgent or export-bound goods, flexibility can also mean having access to services designed around time-sensitive international movement. FedEx International Priority® is a time-definite, customs-cleared international service available to more than 220 countries and territories, with shipment tracking included. The value during disruption is not simply speed; it is having a defined service option when timing is central to a customer or commercial commitment. Availability and transit times vary by origin, destination and shipment.

See Risk Earlier

Preparation creates flexibility. Visibility helps businesses know when to act.

“Good visibility gives businesses more options,” says Teixeira. “If you know where a shipment is and can see where delays may be developing, you have a better chance of responding early. That might mean adjusting a plan, preparing for a revised delivery time or simply giving a customer an update before they have to ask.”

FedEx offers a range of visibility, monitoring and intervention capabilities designed to support critical shipments. For selected shipments, FedEx Priority Alert® provides enhanced shipment status tracking and operational recovery procedures. For temperature-sensitive shipments, Priority Alert Plus™ adds proactive intervention capabilities, including re-icing, gel-pack replenishment and cold storage. These services are designed to give critical shipments additional oversight when conditions become more challenging.

Respond with Agility

Once disruption is developing, the advantage comes from being able to act before every option has narrowed. A route may need to change or a customer may need a revised expectation. Inventory or receiving teams may need to prepare for a different arrival time. The earlier businesses can identify the risk and assess their options, the more opportunity they have to mitigate its impact.

This is particularly relevant in South Africa, where disruption in one corridor can have consequences across a connected network. The ability to recognise and absorb that disruption quickly therefore becomes critical.

For businesses, communication is part of that response. Customers may accept that weather is outside a company’s control, but uncertainty is harder to manage. Realistic, revised timelines and proactive updates give customers something they can plan around.

“Reliability does not mean that everything will always go exactly according to plan,” says Teixeira. “Sometimes unexpected challenges arise and delays happen. The key is having the right information, coordinating closely and responding in a way that keeps both the business and the customer informed.”

That is the practical meaning of resilience in a logistics network. It is not the promise that disruption will never happen, but the ability to see risk, adapt and reduce the uncertainty surrounding it.

Weather will continue to disrupt routes, close roads and put pressure on delivery networks. Businesses cannot control those conditions, but they can prepare for where disruption matters most and respond while there is still time to act.

That can help protect inventory, business continuity and customer commitments, while maintaining the confidence that customers place in a business when it matters most.

South Africa’s green hydrogen ambitions are becoming less about producing another energy source and more about building an industrial base around it.

Speaking at the Africa Green Hydrogen Summit in Cape Town, Trade, Industry and Competition Minister Parks Tau said government views green hydrogen as part of a broader industrialisation agenda, alongside sustainable aviation fuel, green chemicals, green shipping fuels, advanced manufacturing and new export industries.

For South Africa’s supply-chain industry, that distinction matters.

The opportunity is not simply to produce hydrogen and send it overseas. It is to develop the infrastructure, manufacturing capacity and supporting industries needed to produce, move and use it.

Building an Industry Around Hydrogen

Green hydrogen does not exist in isolation. Producing it at scale requires renewable energy, specialised equipment, infrastructure and facilities capable of handling the resulting products.

That creates potential demand across a much wider industrial network.

South Africa will need companies that can supply equipment and components, develop and maintain production facilities, provide storage and transportation solutions, and support the conversion of hydrogen into products such as green ammonia and sustainable fuels.

The more of that value chain that can be developed locally, the greater the potential economic impact.

This is central to the government’s stated industrialisation approach. The Department of Trade, Industry and Competition’s green hydrogen strategy positions hydrogen alongside other industries that could help South Africa move further up the value chain and export more value rather than raw resources.

Investment is Beginning to Move

There are already signs that the infrastructure behind the sector is starting to take shape.

Through the Just Energy Transition Investment Plan programme management office at the Industrial Development Corporation, government has identified 24 strategic integrated projects, several of which have already reached the pre-feasibility stage. The projects are backed by €40 million from Germany’s KfW Development Bank.

In August, Climate Fund Managers closed the first R3 billion of the South Africa Green Hydrogen Fund. A further R628 million in grants has also been made available through the European Union’s Global Gateway programme.

Of that funding, R490 million is intended to leverage investment in hydrogen infrastructure, with government projecting that it could mobilise a further R10 billion. Another R138 million is intended to help Transnet green its own operations.

These investments matter because an industrial supply chain cannot develop around projects that remain disconnected from the infrastructure needed to support them.

Six Projects Move the Sector Closer to Implementation

The scale of the opportunity is becoming clearer as government moves its first six priority projects forward.

Announced on 15 September, the first wave covers several parts of the green hydrogen value chain, including sustainable aviation fuel, green ammonia, lower-emissions iron and steel, green methanol and domestic hydrogen demand.

The Phelan Green Group electro-Sustainable Aviation Fuel project in Saldanha Bay has reached a final investment decision after securing an off-take agreement and a $100 million equity commitment. Construction is expected to begin in the first quarter of 2027, with first exports targeted for the first quarter of 2029.

The other five projects are at different stages of development. The Coega Green Ammonia Project has completed early preparatory work but requires further commercial, technical and financing work before reaching a final investment decision. The Saldanha Hydrogen Direct Reduced Iron Project is at pre-feasibility stage, while the Prieska Power Reserve is at development stage.

The Green e-Fuels Producers Green Methanol Corridor is at pre-feasibility stage and is targeting European demand, while Green Hydrogen Solutions, which is focused primarily on South African demand, has completed front-end engineering design.

The significance for supply chains is that these projects extend beyond hydrogen production itself. Government says the wider green hydrogen economy should support industries including fertiliser, green iron and steel, sustainable fuels, equipment, engineering and related services. The full announcement on South Africa’s first six priority green hydrogen projects provides more detail on their respective stages.

That means a successful hydrogen economy could require an entire network of businesses and infrastructure around it.

Coega Could Provide a Glimpse of What Comes Next

One project that illustrates this approach is the Coega Green Ammonia Project, which government has identified as South Africa’s lighthouse green hydrogen project.

Through the Critical Infrastructure Programme Fund, the dtic is supporting Hive Hydrogen in developing the project. Hive Hydrogen has completed financial due diligence, unlocking R12.5 million of an initial R25 million in project-development funding, with a further R25 million funding application expected at financial close.

The importance of projects such as this extends beyond the production facility itself.

A large-scale green ammonia operation requires connections to energy infrastructure, industrial facilities, storage, transport and ultimately domestic or international customers. Each connection creates another part of the supply chain that needs to function effectively.

The Opportunity Goes Beyond Exports

South Africa has significant potential to become an exporter of green hydrogen-related products, but an export strategy on its own would leave much of the potential value outside the country.

The broader industrialisation approach creates another possibility.

Green hydrogen could support the development of industries that manufacture equipment, process raw materials, produce chemicals and fuels, and provide specialised technical and logistics services.

That could create a more complex industrial ecosystem in which companies supply one another rather than simply extracting resources and shipping them elsewhere.

President Cyril Ramaphosa has also called for greater local procurement, manufacturing, employment and skills transfer, arguing that Africa should participate across the hydrogen value chain as an owner, manufacturer, technology partner and producer. His announcement on the first wave of green hydrogen projects sets out the government’s position on local participation in the sector.

Government says South Africa’s industrial transition pathways point to tens of thousands of additional jobs and billions of rand in economic activity over the years ahead. These are projections rather than outcomes, but they highlight the scale of the ambition.

The Supply Chain Will Determine How Much Value Stays Here

Turning that ambition into an industrial reality will require more than funding individual hydrogen projects.

Renewable energy needs to reach production facilities. Equipment needs to be manufactured or imported and delivered. Hydrogen and its derivatives need to be stored and transported. Ports and export infrastructure need to handle new products. Manufacturers need reliable access to energy and inputs, while customers need a dependable route to market.

That makes coordination critical.

South Africa’s green hydrogen opportunity is therefore also a supply-chain opportunity. The country is not simply deciding whether it can produce green hydrogen. It is beginning to build the network of industries and infrastructure that could determine how much value that hydrogen creates before it leaves the country.

The success of the sector may ultimately be measured not by how much hydrogen South Africa produces, but by how much industrial activity develops around it.