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KZN Unrest Last Year Still Impacting on Business

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Large warehouse from above in Durban

The large scale looting and burning in KwaZulu-Natal last year damaged business confidence in the province, leading to one of South Africa’s largest truck and trailer building companies, Serco, starting this year with its lowest order book since the huge financial crisis of 2008!

Serco’s CEO and President of the Durban Chapter of Entrepreneurs Organisation Clinton Holcroft said 2021 had been a tough year for business in KZN. “I believe the unrest took the wind out of our company’s sails, evident in that our usual end of year peak period failed to materialise. I attribute this to a large extent to the loss of business confidence and the extensive property damage which resulted in many businesses not being able to resume trading by the end of the year, if at all,” said Holcroft.

“Restoring confidence through introducing and announcing steps to prevent a re-occurrence of the violence and theft should be a priority for creating growth in KZN.” 

The impact on South Africa of the invasion of Ukraine by Russia, Holcroft said he believed would harm the economy with increases in the price of fuel and raw materials for some key components already being seen.

 “Price increases will put added pressure on business and to some extent be passed on to the already stretched consumer.”

Holcroft said there was a lot of uncertainty about the year ahead in terms of business prospects in the transport industry.  Companies that had delayed capital expenditure over the last two years would experience mounting pressure to replace older equipment, due to higher maintenance and breakdown costs.

“Clients wanting to replace vehicles have however had some difficulty in securing truck chassis as suppliers are still battling to keep up with demand due to global shortages of silicone chips. Unfortunately, I think the war in Ukraine will put further pressure on supply chains and prolong the parts shortages.”

“Planning at least six months in advance will help alleviate some of the challenges when sourcing new commercial vehicles, including truck bodies, fridges, tail lifts and similar items as well as help ensure on time delivery,” said Holcroft.

On a positive note, there had been a promising increase in inquiries for new vehicles during March and into April as customers re-examined their vehicle replacement programmes, which augured well for a better year ahead. “Serco is grateful to have recently been awarded a significant tender to build refrigerated bodies for Imperial Logistics. This will go a long way towards restoring order volumes and has enabled us to create jobs for a further 56 operators at our KZN manufacturing site – a small but significant step towards rebuilding South Africa’s economy,” he added.

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Freight Forwarding

Transnet Reports Progress as Rail Volumes Rise and Freight Reforms Move Forward

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Close up of a railway line through the country side.

Transnet has reported a stronger financial and operational performance for the year ended 31 March 2026, with increased rail volumes, higher revenue and renewed progress on South Africa’s freight logistics reform programme.

In its annual results media statement, released on 10 September, the state-owned freight and logistics company reported revenue of R88.6 billion, a 7.1% increase on the previous year. Transnet also recorded a R4.6 billion profit, compared with a loss of R1.9 billion in the previous financial year.

The results suggest that some of the interventions introduced to improve the reliability of South Africa’s freight network are beginning to produce measurable gains. However, Transnet also acknowledged that significant operational and financial challenges remain.

Rail Volumes Show Signs of Recovery

Rail volumes increased by 4.9% to 167.9 million tonnes during the reporting period. Transnet attributed the improvement to focused interventions aimed at strengthening network reliability, improving maintenance execution and increasing asset availability. Pipeline volumes also increased during the year.

For customers relying on rail to move bulk commodities, minerals, manufactured goods and other freight, improved reliability can have an impact well beyond Transnet’s own results. More dependable rail services can support better production planning, reduce the need for alternative transport arrangements and improve the movement of goods between industrial areas, ports and export markets.

The company said that customers and industry stakeholders had begun to recognise improvements in rail performance and service delivery. It also noted positive feedback from the citrus sector regarding port operations and their contribution to improved export performance.

Despite this progress, Transnet’s operating environment remained difficult. The company identified derailments, rail network and rolling stock constraints, security incidents, equipment and power disruptions, adverse weather, resource shortages, community unrest and customer-related demand challenges among the issues affecting performance. The rail and port businesses were also impacted by R658 million in take-or-pay penalty adjustments.

Reinvent for Growth Remains Central to Recovery

Transnet’s recovery programme continues to be guided by its Reinvent for Growth strategy. The company said the strategy had supported targeted interventions focused on maintenance, asset reliability, operational discipline, technical capability, procurement and supply-chain efficiency.

These measures contributed to higher rail volumes, stronger cash generation and improved customer confidence, according to the statement. The broader objective is to create a more reliable and competitive freight system capable of supporting South Africa’s economic growth.

The challenge now is to ensure that these improvements are sustained. Freight customers require more than occasional operational gains. They need predictable services, consistent turnaround times and the confidence to plan production, inventory and exports around the available network.

Private Investment Changes the Port Landscape

One of the most significant developments during the year was the implementation of Transnet’s Private Sector Participation strategy through the Durban Gateway Terminal transaction.

Transnet disposed of a 49.999% interest in Durban Gateway Terminal to International Container Terminal Services Inc. (ICTSI) for R10.5 billion, with the transaction taking effect on 1 January 2026. The deal generated a reported profit on disposal of R12.5 billion, including a related fair-value adjustment.

Transnet retains a 50.001% shareholding in the terminal, while management control has transferred to ICTSI. The company described the transaction as an important step towards attracting private investment, improving operational performance and supporting the modernisation of South Africa’s port infrastructure.

The transaction also reflects a wider shift in the way the country is approaching freight logistics reform. Public infrastructure remains central to the system, but private-sector participation is increasingly being positioned as a way to bring in capital, technical expertise and operational capacity.

Infrastructure Investment Remains a Priority

Transnet invested R23.3 billion during the year in infrastructure, equipment renewal and operational improvements. The programme focused on the rail network, port performance, asset reliability and operational efficiency.

A further R14.8 billion in grant funding approved by National Treasury through the Budget Facility for Infrastructure is expected to support strategic rail and port projects. Transnet said the funding should assist infrastructure development, improve network performance and reduce future funding requirements.

For the freight industry, the value of this investment will ultimately be measured through practical outcomes: fewer disruptions, improved equipment availability, stronger port productivity and more consistent cargo flows.

Rail Reform Moves Towards Implementation

Transnet also reported progress on the structural reforms affecting South Africa’s freight rail system.

The accounting separation of Transnet Freight Rail into the Transnet Freight Rail Operating Company and the Transnet Rail Infrastructure Manager has been completed. The infrastructure manager is expected to play an increasingly important role in network quality, infrastructure management and reliability.

The company has also concluded rail access agreements with 11 train operating companies. The first private operators are expected to begin services during the 2026/27 financial year.

The introduction of third-party operators is intended to increase network utilisation, expand customer access and support additional freight volumes. Its success, however, will depend on the condition and capacity of the rail network, the effectiveness of access arrangements and the ability to coordinate different operators across shared infrastructure.

The Recovery is Underway, But the Pressure Remains

Transnet’s latest results point to progress, particularly in rail volumes, revenue generation and the implementation of freight reforms. Yet the company’s own statement makes clear that the recovery is taking place against a backdrop of equipment constraints, infrastructure challenges, security concerns and uneven demand.

The focus for the year ahead will be on improving operational reliability, increasing freight volumes, strengthening customer confidence and creating a safer and more efficient operating environment. Transnet also expects further progress in private rail participation and strategic infrastructure projects.

For South Africa’s logistics industry, the key question is whether these improvements can develop into a consistent change in the way goods move through the country. A stronger Transnet could reduce pressure on road freight, support exporters and improve the competitiveness of local industries. But that will depend on turning financial recovery and reform commitments into reliable day-to-day freight services.

Read the full Transnet annual results media statement (10 September)

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Freight Forwarding

A Terminal in Healing: SAFLA and the RFA Acknowledge the Movement Towards DGT Efficiency

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Shipping yard with stacked containers.

The South African Freight and Logistics Association (SAFLA) and the Road Freight Association (RFA) were present during the recent interaction between Durban Gateway Terminal (DGT) and relevant stakeholders and organisations that have operations or members processing cargo through the terminal.

Representatives of DGT and International Container Terminal Services Inc (ICTSI) were candid and open regarding challenges experienced – as well as what had been achieved in the period that Transnet had signed the agreement with ICSTI.

Whilst there are challenges, the terminal was functioning well – given the challenges experienced, and both DGT and ICTSI listened to comments from all present and noted that two processes were in place to address the operations at DGT. 

One was short term: this included the waiving of all terminal storage charges whilst the current set of challenges were experienced, and secondly, there was an accelerated programme to keep the various pieces of machinery operating at the best levels of safety and functionality, as was possible. Gensets had been brought in to deal with power disruptions.

In addition, DGT acknowledged the problems with the slot booking system and already had developed a solution to vastly improve the process – this was to be shared with all shareholders in due course for comment and implementation.

DGT also brought Transnet into the meeting to address certain aspects that had placed pressure on operational efficiencies.

Long-term plans: the Terminal requires significant refurbishment and upgrading / modernising to compete with the options of other ports on the Southern African continent. Much of the equipment needed has been ordered – but there are lengthy lead times in the delivery of the equipment.

“There are immediate short-term options – such as reducing the pressure on the terminal whilst upgrades and interventions are applied. Perhaps Transnet can lower container movement tariffs (from other ports) for a period, whilst DGT is brought to the level of efficiency required. As we have noted – transporters are carrying the costs of inefficiencies,” said Gavin Kelly, Chief Executive Officer of the RFA. “Fleets are standing without bookings while fixed costs run, drivers are queuing on Bayhead Road, and every standing hour ends up in the price of goods. Slot releases must match real capacity, and truck staging must be fast-tracked now. Without trucks, South Africa stops.”

“SAFLA is delighted at the waiving of storage charges whilst the current set of challenges are being experienced,” said Dave Logan of SAFLA. “This will meaningfully ease the burden on freight forwarders and their clients, and we welcome this gesture of good faith from DGT and ICTSI.”

SAFLA and the RFA stand ready to contribute member evidence and practitioner expertise to a joint recovery task team alongside DGT, Transnet, government and other industry bodies.

Gavin Kelly, CEO of the Road Freight Association, standing in front of a passing green freight truck.

Gavin Kelly, CEO of the Road Freight Association

Headshot of Dave Logan – Executive Officer of SAFLA.

Dave Logan – Executive Officer of SAFLA

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Logistics

Preparing South Africa’s Logistics Industry for 2030, Focused on Compliance, People, and Sustainability.

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Man using a tablet with a futuristic view of the logistics world as a freight ship, plane and trucks travel in the background.

By Harry Dimo, HR Director, BIL & Lawrence Aldworth, National Compliance and Risk Manager, BIL

Ask most logistics leaders what sustainability means, and the conversation quickly turns to emissions, electric vehicles and carbon reporting. While those issues matter, they’ve also created one of the industry’s biggest blind spots. Sustainability has become an environmental conversation when it should be a business one.

The logistics businesses that will thrive beyond 2030 will not simply be those with the lowest carbon footprint. They will be the organisations that embed sustainability into every aspect of their operations, from developing their people and embracing innovation to strengthening governance, ensuring compliance and building resilience.

For Harry Dimo, HR Director at Bidvest International Logistics, that journey starts with people: “We’re assessing the competencies required now and in the future so we can begin upskilling employees for where the business is going, not just where it is today.”

As automation, digitalisation and artificial intelligence continue to reshape supply chains, organisations must prepare employees to work alongside these technologies rather than be displaced by them. Future-ready businesses are identifying tomorrow’s skills today, investing in continuous learning and equipping people to adapt as customer expectations and business needs evolve. Investing in future capability is every bit as important as investing in greener technology.

“When people hear sustainability, they immediately think environmental. But sustainability is much broader than that. It’s about environmental, social and governance principles working together to create a business that is built to last,” says Lawrence Aldworth, National Compliance and Risk Manager at Bidvest International Logistics.

That broader definition is becoming increasingly important as customers raise their expectations. Organisations are no longer evaluated solely on price, service and operational capability. Increasingly, customers are assessing the environmental, social, and governance (ESG) maturity of companies, making responsible business practices a key competitive differentiator. Businesses that fail to evolve risk being excluded from future opportunities rather than simply falling behind competitors.

Sustainability is therefore not another initiative sitting alongside the business. It is the framework through which the business operates. Environmental responsibility protects natural resources. Good governance builds trust, accountability and resilience, while investment in people ensures organisations can respond to changing technologies, customer expectations and market demands.

Innovation and compliance are equally important. By empowering employees to contribute ideas and embrace technology, organisations create a culture of continuous improvement that strengthens operational performance, enhances customer outcomes and increases employee engagement.

As Harry explains: “Leadership can define the vision for the future, but it is our people who bring that vision to life every day. Preparing them for what comes next is one of the most important investments we can make.”

Compliance should also be viewed through a different lens. Too often perceived as a cost of doing business, effective governance creates measurable value by reducing operational risk, protecting customers’ products and strengthening confidence among organisations that increasingly expect responsible business practices from their logistics partners.

Lawrence adds: “Good compliance management reduces risk, which ultimately reduces cost. It also creates value for customers by protecting their products while they’re in our care.”

The organisations best positioned for the future are those that combine resilience with adaptability. They invest in capable people, encourage innovation, strengthen governance and continuously evolve to meet changing customer needs.

Sustainability is not just about protecting the planet’s future. It is about building organisations that are equipped to protect their people’s future, earn their customers’ trust, and adapt with confidence to whatever comes next. Businesses that embrace this broader definition of sustainability will not only remain relevant but also help shape the future of logistics.

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