Click & Collect and KWIK Delivery on the SPAR2U App

We were asked what are the click and collect and KWIK delivery options on the SPAR2U app. Below are some answers about how click and collect and KWIK delivery works on the SPAR2U app.

What Is KWIK Delivery?

KWIK Delivery is our fast delivery service, available at selected SPAR stores. If your store is eligible, you can choose KWIK Delivery at checkout and have your order delivered in 60 minutes or less.

Do You Offer 60-Minute Delivery?

Yes. Selected SPAR stores offer KWIK Delivery, which gets your order to you in 60 minutes or less.

When you’re checking out, you’ll see the Delivery Time screen. If KWIK Delivery is available in your area, simply select the KWIK Delivery option to have your order delivered in 60 minutes or less.

Why Is KWIK Delivery Not Available at My Store?

We have rolled out KWIK Delivery to a number of stores across the country and are adding more every month.

Can I Use SPAR2U for Urgent Grocery Deliveries?

Yes. If your local participating SPAR store has an available delivery slot, you can order urgent groceries.

Also, depending on store availability, you can use KWIK Delivery for quick delivery within an hour.

What is Click & Collect?

Click & Collect allows customers to place an order on the SPAR2U App and collect it from their selected participating SPAR store at a convenient time. Unlike delivery orders, customers collect the order themselves from the store.

Is There a Delivery Fee for Click & Collect?

No. As the customer collects the order from the store, no delivery fee applies.

How Do I Place a Click & Collect Order?

Open the SPAR2U App, select your preferred store, add items to your basket, choose Click & Collect during checkout, select your collection time slot and complete payment.

How Will I Know When my Order is Ready?

You will receive an in-app notification, SMS, email or other communication once the store has completed preparing your order.

What Documents Do I Need When Collecting my Order?

You may be required to provide your order confirmation and a valid form of identification.

Can Someone Else Collect My Order?

Yes, provided they have the order confirmation details and valid identification.

How Long Will the Store Keep My Order?

Orders should be collected during the timeslot selected at checkout. If you need to amend your collection time, please contact the store directly.

Can I Modify My Order After Placing It?

Please ensure your order is correct before checking out. Once your order has been placed, no changes can be made.

What if I am Unhappy With My Purchase?

Products may be returned to the originating SPAR store in accordance with SPAR returns policy and applicable consumer legislation.

What Happens if I Miss My Collection Time?

The store will make a reasonable effort to contact you if your collection timeslot has passed. However, if the order is not collected and we are unable to reach you, the store reserves the right to cancel your order. Fresh, frozen, chilled or prepared products may be subject to quality and food safety restrictions.

If you have any further questions or need to download the app go to https://www.spar.co.za/spar2u